Abdulla Shafie
Fort Worth,Fort Worth
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
18
18
years of professional experience
Work History
Front Desk Personal
Plant fitness
05.2023 - Current
- Check members into the system
- Now Take prospective members on tours then assist them with the new account sign-up process Facilitate needed updates to member’s accounts
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
- Detailed cleaning in all areas of the facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Fitness23
03.2022 - 11.2022
- Cleans and dusts desks and surrounding area
- Cleans and dusts all weight and cardio equipment
- Developing first-name relationships with members Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings.
Volunteer Arabic Translator for Immigrants
Helped Non-English Translated
06.2017 - 05.2018
- Identified and carefully summarized factual points and abstract concepts.
- Conducted thorough quality checks on all translated content, maintaining a high standard of accuracy and professionalism.
- Listened to, comprehended and translated oral or written communications from English to Arabic and vice versa.
- Supported legal teams in understanding complex cases involving Arabic documents through comprehensive translation services.
- Delivered informative presentations on cultural nuances within the Arab world, facilitating better understanding among colleagues working with Middle Eastern clients.
Owner operator
MJ wireless Metro PC's/T-Mobile
06.2016 - 09.2017
- Maintain a stock of my location customer service sitting up daily Goals Taking notes for customers issues as well needs
Inventory Manger
Wireless Gear/Metro PC's
09.2010 - 05.2016
- Maintain the stock for each location delivery stock, picking up damaged equipment Assists each rep with customer issues As well assoftware problem Inspecting location
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
Wireless Salesperson
Prime Communication AT&T wireless
01.2006 - 08.2010
- Maintain my sales goals every month Trouble shoot issues with the equipment Help customers to choose the right plan and equipment to use
Education
Bachelor of Arts - Business Administration
Saginaw Valley State University
Bay City, MI09.2008
Skills
- Sales & Marketing
- Operations
- Organizational Support
- Training & Team Building
- Customer Service
- Process Improvement
Accomplishments
- Promoted from front desk clerk to front desk manager within [Number] months of hire due to exceptional job performance.
- Established lasting relationships with clients through networking and promotional messages which increased repeat business by [Number]%.
Additional Qualifications
- Years of experience providing superior sales, marketing and customer support
- Diverse background in operational management and organizational administration
- Able to multi-task and work effectively with a large volume of information
- Highly organized and capable of prioritizing workloads to meet deadlines
- Customer service oriented with the ability to identify and address needs
- Motivated, attentive, willing to learn, and productive in team environments
- Possess a thorough knowledge of modern business practices and procedures
Languages
Arabic
Native or Bilingual
Timeline
Front Desk Personal
Plant fitness
05.2023 - Current
Fitness23
03.2022 - 11.2022
Volunteer Arabic Translator for Immigrants
Helped Non-English Translated
06.2017 - 05.2018
Owner operator
MJ wireless Metro PC's/T-Mobile
06.2016 - 09.2017
Inventory Manger
Wireless Gear/Metro PC's
09.2010 - 05.2016
Wireless Salesperson
Prime Communication AT&T wireless
01.2006 - 08.2010
Bachelor of Arts - Business Administration
Saginaw Valley State University
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