Abdullah Aljuwaidi
Miami
Summary
Detail-oriented professional with extensive experience in audit and front desk operations, adept at resolving customer inquiries and managing reservations. Proven ability to handle high-pressure situations and deliver exceptional service. Looking to leverage strong analytical and communication skills as a Cabin Attendant to enhance passenger experience and ensure smooth operations.
Overview
18
18
years of professional experience
Work History
Guest Relations Night Audit Supervisor
The Elser Hotel
10.2025 - Current
- Supervised night audit processes, ensuring accurate financial reporting and compliance with company standards.
- Trained and mentored team members on night audit procedures and customer service excellence.
- Coordinated nightly closing activities, including cash handling and reconciliation of accounts.
- Implemented process improvements to enhance efficiency in nightly operations and guest services.
Night Auditor
Tru By Hilton
03.2025 - Current
Front Desk Agent
Doubletree By Hilton
07.2024 - 03.2025
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Handled cash, credit and debit card transactions accurately.
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay.
Reservations Agent
Amrit ocean Resort & Residences
01.2024 - 07.2024
- Ensured all paperwork was completed correctly before closing out shift.
- Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.
- Excellent customer service orientation with the ability to handle guest inquiries and complaints tactfully.
- Audited daily guest ledger of hotel to verify and balance entries.
Cabin Attendant
SkyWest charter
01.2023 - 01.2024
Flight Attendant
Sun country airlines
05.2022 - 01.2023
- Performed pre-flight checks on all equipment prior to departure.
- Demonstrated knowledge of safety regulations and procedures for aircrafts.
- Trained in emergency evacuation procedures, CPR, and First Aid.
- Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations.
- Met and exceeded airline safety requirements for a safe flight experience.
- Performed detailed safety briefings before departure, communicating with passengers in exit rows for emergency compliance.
- Served food and drinks from refreshment cart and provided information about in-flight offerings.
- Answered passenger questions and concerns, escalating issues to pilot or security team.
Airport Customer Service Agent
Airport Terminal Services
10.2021 - 05.2022
- Identified customer needs, clarified information, researched every issue, and provided solutions promptly.
- Managed incoming calls professionally by identifying customer needs, offering appropriate solutions and alternatives within set time limits.
- Adhered to quality standards set forth by the company while interacting with guests via telephone or email communication.
Lead Flight Attendant
Saudi Gulf airlines
05.2015 - 05.2019
- Trained in emergency evacuation procedures, CPR, and First Aid.
- Conducted pre-flight briefings with crew members to ensure safety protocols were followed.
- Assisted passengers with special needs while ensuring their safety and comfort throughout the flight.
- Adapted easily to changing schedules due to weather conditions or other factors affecting flights.
- Provided training to new flight attendants on emergency procedures, customer service standards, and policies.
- Performed periodic checks in order to maintain cleanliness and tidiness of the cabin area.
Lead Flight Attendant
Flynas Low cost airlines
09.2007 - 08.2015
- Processed ticketing transactions, checked baggage, and assisted customers with any necessary travel information or documentation.
- Provided exceptional customer service to passengers and staff at the airport, including resolving conflicts and addressing inquiries.
- Inspected luggage for prohibited items prior to loading onto aircrafts in accordance with FAA regulations.
- Assisted customers with navigating through security checkpoints according to TSA protocols.
Education
FACTS flight attendant emergency procedures in Safety -
Aircare International
Fort Lauderdale, Florida04.2025
Associate degree - Computer programming
Al Faisal International academy
Riyadh, Saudi Arabia12.2004
Skills
- Strong attention to detail
- Team leadership
- Time management expertise
- Guest relations
Languages
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Relations Night Audit Supervisor
The Elser Hotel
10.2025 - Current
Night Auditor
Tru By Hilton
03.2025 - Current
Front Desk Agent
Doubletree By Hilton
07.2024 - 03.2025
Reservations Agent
Amrit ocean Resort & Residences
01.2024 - 07.2024
Cabin Attendant
SkyWest charter
01.2023 - 01.2024
Flight Attendant
Sun country airlines
05.2022 - 01.2023
Airport Customer Service Agent
Airport Terminal Services
10.2021 - 05.2022
Lead Flight Attendant
Saudi Gulf airlines
05.2015 - 05.2019
Lead Flight Attendant
Flynas Low cost airlines
09.2007 - 08.2015
FACTS flight attendant emergency procedures in Safety -
Aircare International
Associate degree - Computer programming
Al Faisal International academy