Abdullah Fakhar
San Antonio,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
In-Store Shopper
H-E-B
08.2023 - Current
- Use a digital tool to select items necessary to complete online orders, to pack and put away orders.
- Interact directly with customers to provide excellent customer service.
- Select various merchandises from sales floor to complete customer orders.
- Communicate continuously with department Managers and Partners to locate products.
- Follow Standard Operating Procedures to achieve productivity standards.
- Ensured accurate order fulfillment by verifying product availability and quality.
- Assisted customers in locating products and navigating store layout.
Curbside Rep
H-E-B
02.2023 - 08.2023
- Completed customer online orders.
- Unloaded and organized selected merchandize into refrigeration, frozen, or dry store holding areas.
- Utilized digital tools to select items necessary to complete online orders.
- Provided superior customer service by answering product-related questions, and locating products.
- Maintained accurate inventory levels and ensured proper stock rotation to minimize waste.
- Resolved customer complaints promptly, ensuring loyalty and positive brand perception.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
Sales Associate
Orangetheory Fitness
06.2022 - 02.2023
- Assisted with any client concerns and reviews.
- Created a comprehensive introductory experience for all potential members.
- Managed class bookings and balanced any outstanding payments.
- Supported coaches with relevant client information to provide a seamless team experience.
- Facilitated sales processes by effectively communicating membership options and benefits to prospective clients.
- Developed strong relationships with members to foster community engagement and loyalty within the facility.
- Conducted fitness assessments for new members, providing personalized recommendations tailored to individual goals.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Team Member
Academy Sports + Outdoors
09.2021 - 06.2022
- Routinely exceeded sales quota for Academy Credit Cards to new customers.
- Assisted the customers with returns and refunds and resolved complaints that may arise from their transactions with Academy.
- Operated the cash register.
- Provided a positive customer experience with fair, friendly, and courteous service.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized inventory and ensured product displays met company standards.
- Collaborated with team members to achieve daily sales goals and promote teamwork.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
Education
High School -
James Madison High School
06.2020
Associate of Science - Computer Science
Northeast Lakeview College
06-2026
Skills
- Strong work ethic
- Online order fulfillment
- Mobile payment processing
- Promotional planning
- Cash handling proficiency
- Product knowledge expertise
- Customer feedback analysis
- Brand representation
- Customer service
- Relationship building
Languages
Hindi
Full Professional
Urdu
Native or Bilingual
English
Native or Bilingual
Timeline
In-Store Shopper
H-E-B
08.2023 - Current
Curbside Rep
H-E-B
02.2023 - 08.2023
Sales Associate
Orangetheory Fitness
06.2022 - 02.2023
Team Member
Academy Sports + Outdoors
09.2021 - 06.2022
High School -
James Madison High School
Associate of Science - Computer Science
Northeast Lakeview College