Abdullah Feda
Annandale,VA
Summary
Experienced and customer-oriented sales professional with over eight years of proven success in building and nurturing relationships. Possesses six-plus years of expertise in sales and marketing, demonstrating a strategic-thinking approach to drive business growth. Proficient in communicating fluently in nine languages, including English, French, German, Persian, and Russian. Strong organizational skills coupled with the ability to work independently, ensuring efficient and effective project execution. Adept at understanding foreign cultures and customs, delivering exceptional customer service, and consistently generating and closing sales leads. Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with [Number] years in hospitality industry. Experience managing front desk team of guest service specialists. Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.
Overview
13
13
years of professional experience
36
36
Certification
Work History
Front Desk Supervisor
Hyatt Hotel
08.2023 - 12.2023
- Supervised day-to-day hotel operations and directed all staff activities
- Monitored staff performance and ensured adherence to departmental policies and procedures
- Developed and implemented customer service standards and procedures
- Ensured all guest requests are met in a timely, efficient, and courteous manner
- Managed scheduling and staffing need to ensure proper coverage of all shifts
- Assisted with training of new staff members and monitored their performance
- Investigated and resolved complaints and customer service issues
- Maintained accurate records of all hotel operations and staff management
- Developed and implemented strategies to increase customer satisfaction and profitability
- Ensured compliance with all local and state health and safety regulations.35
- Completed bi-weekly payroll for [Number] employees.
Night Auditor/Manager on Duty
Comfort Inn by Choice Hotels
03.2022 - 05.2023
- Keeping hotel financial records in order
- Developing and executing strategic plans to achieve sales targets
- Led and motivated teams of Sales Representatives to develop customer relations and increase market share and sales revenue
- Processing invoices, transactions, room charges, refunds, etc
- Building relationships and have 5+ years of experience in sales and marketing
- Cultural competence
- Great customer service skills
- Ability to generate sales leads and close the sale.
Linguist/Cultural Advisor
United States Department of Defense/US Air Force, MEP
08.2018 - 08.2020
- Interpret verbal communications; provide translation services during class for pilots (surveillance and reconnaissance operations and examinations) and meetings; and transcribe and analyze spoken technical communications
- Interpret conversations
- Interpret and translate written communications; review and analyze foreign language documents for critical information; and prepare documents in English and target language(s)
- Prepare English - Foreign language translations from Boeing communicate instruction sources
- Perform quality control review of completed work and validate accuracy of completed translations and transcriptions
- Auxiliary duties as assigned to support DOD mission
- Ensures proper storage and maintenance of accumulated data (classified and unclassified).
- Trained and managed team of 35 personnel in proper basic report writing, data collection and presentations.
- Proactively recruited 50 new resources to expand company's database of linguists.33
- Created 65 and 35 instructional documents with detailed steps for 18 co-workers which resulted in 33% faster production of summary reports.
- Organized extracurricular events such as cultural festivals or field trips to enrich the overall educational experience.
- Promoted language fluency with immersive activities that simulated real-world situations.
- Translated complex texts for clients, ensuring accurate representation of source material in target languages.
- Increased cultural awareness among students by integrating cultural elements into language lessons.
Sales & Marketing Consultant
Belcan Tech Services Division INC
02.2016 - 05.2018
- Demonstrate products and show consumers how to maximize their features
- Explain different customizable features
- Process orders in person and over the phone
- Counting inventory
- Ensured compliance with all local and state health and safety regulations
- Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail
- To qualify leads and sell products and services
- Conference calls and meetings every week.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Jewelry Sales Consultant
Sterling Jewelers
06.2014 - 01.2016
- Perform helping customer's select Clear Jewelry Care merchandise and offer complimentary to purchase items
- I handled developing a clientele by making the client fill out the client profile card and using customer cards to send notifications of sales, thank notes, and special events
- Perform minor repairs on Clear Jewelry Care, like changing watch batteries, removing watch links, and adding slides to bracelets
- Supervise and maintain Clear Jewelry Care merchandising and visual standards, including department signing
- I handled checking in and replenishing new merchandise inside case lines and Preparing merchandise transfers.
- Boosted jewelry sales by providing exceptional customer service, product knowledge, and personalized recommendations.
- Collaborated with team members to reach sales goals consistently, fostering a supportive and competitive environment.
- Provided support during promotional events or sales campaigns by creating attractive marketing materials showcasing featured products.
Foreign Languages (German, Persian, and French) Teacher
US Embassy and Institution Berlitz Language Center
11.2012 - 11.2015
- Planned, prepared, and delivered practical lessons to meet students' cognitive and affective needs
- To ensure that the learning objectives specified in the Curriculum Syllabus were best met to meet students' needs
- To support and guide students by setting and giving feedback on various homework tasks.
- Utilized various teaching strategies to accommodate diverse learning styles and needs within the classroom.
- Established positive rapport with students, fostering an environment of trust and open communication.
- Implemented effective classroom management techniques to maintain an orderly learning environment while addressing behavioral issues promptly and fairly.
- Communicated with students in French to foster oral proficiency.
Commercial Sales Executive
Protocol Communication
01.2011 - 12.2012
- Sales and face-to-face marketing techniques (in road shows/events environment)
- EFFECTIVE communication with team and customers
- To achieve sales target set by management
- To develop new market segments and increase customer base
- To prepare sales questions for clients
- To support and retain existing customers
- To obtain feedback from customers and up-to-date market information
- To acquire knowledge of a full range of products and services
- Organize sales presentations for potential designers and customers
- To report on weekly sales activities and performance.33
- Increased company profit 33% through upselling packages to corporate groups.
Hotel Sales Manager
Intercontinental Hotel
02.2002 - 05.2006
- Develop action plans and set objectives for increased revenue and maximum profit for hotel management
- Implement sales and marketing strategies necessary for attracting clients to patronize a hotel
- Maintain a clear understanding of hotel policies and ensure compliance
- Carry out research and analysis to identify new markets and business opportunities
- Oversee the hiring and training of hotel sales representatives and other hotel personnel
- Seek out business with large organizations such as churches, sports clubs, or corporate firms to convince them to patronize their hotel
- Prepare and distribute promotional and advertisement materials to create awareness for hotel products/services
- Maintain complete knowledge of all the services a hotel provides to conduct successful sales
- Explain and notify clients of recent upgrades and available options for hotel services
- Oversee the management of client account and service tab
- Collaborate with event and wedding planners to ensure increased patronage and hotel booking
- Supervise the customer service unit of a hotel to ensure compliance with set standards of hospitality and customer service
- Maintain contact with clients to obtain feedback and encourage continued patronage.
- Arranged and coordinated sales calls with prospective clients to generate $ in business for hotel.
- Liaised with wedding and event planners to increase hotel patronage 17.4% and boost bookings.
- Arranged and coordinated sales calls with prospective clients to generate $25000 in business for hotel
- Liaised with wedding and event planners to increase hotel patronage 8% and boost bookings.
Education
Bachelor of Arts - Principles of Financial Accounting
Hochschule Für Technik Und Wirtschaft University
Belin, Germany 10.2002
Certification - English
Green River Community College
Auburn, WA10.2010
Skills
- Ensuring efficient and effective project execution
- And Russian
- Consistently generating and closing sales leads
- Proficient in communicating fluently in nine languages
- French
- Including English
- Demonstrating a strategic-thinking approach to drive business growth
- Strong organizational skills coupled with the ability to work independently
- Persian
- Experienced and customer-oriented sales professional with over eight years of proven success in building and nurturing relationships
- Adept at understanding foreign cultures and customs
- Possesses six-plus years of expertise in sales and marketing
- Delivering exceptional customer service
- German
- Customer service
- Multilingual
- Sales expert
- Hospitality management
- Hospitality Software's Professional
- Problem solving
- Customer Service Management
- Word Processing
Accomplishments
Increased overall customer loyalty by 30% at Hyatt Hotel
Awards and Recognition: Employee of the Year two years in a row across ten outlets for splendid customer service and unfailing punctuality at Comfort Inn Fairfax and Hyatt hotel averaging 1000+ customers per week in Washington DC Area.
Efficiency Improvements: introduced a successful forum for the team to air challenges, grievances, as well as achievements, leading to better internal communication and improved staff retention,
See more
Certification
- Hospitality Managment
- Certified Financial Services Auditor
- Foreign language Diplomatic professional Teacher Corticate
Assessments
- Work style: Reliability, Proficient, December 2021
- Customer focus & orientation, Proficient, April 2024
- Social media, Proficient, April 2024
- Marketing, Completed, April 2024
- Attention to detail, Proficient, March 2024
- Sales skills, Proficient, February 2024
- Management & leadership skills: Impact & influence, Completed, March 2024
- Retail customer service, Proficient, March 2024
Languages
English
Full Professional
French
Full Professional
German
Native or Bilingual
Persian
Native or Bilingual
Russian
Limited Working
Hindi
Elementary
Arabic
Elementary
Dari
Native or Bilingual
Pashto
Full Professional
Timeline
Front Desk Supervisor
Hyatt Hotel
08.2023 - 12.2023
Night Auditor/Manager on Duty
Comfort Inn by Choice Hotels
03.2022 - 05.2023
Linguist/Cultural Advisor
United States Department of Defense/US Air Force, MEP
08.2018 - 08.2020
Sales & Marketing Consultant
Belcan Tech Services Division INC
02.2016 - 05.2018
Jewelry Sales Consultant
Sterling Jewelers
06.2014 - 01.2016
Foreign Languages (German, Persian, and French) Teacher
US Embassy and Institution Berlitz Language Center
11.2012 - 11.2015
Commercial Sales Executive
Protocol Communication
01.2011 - 12.2012
Hotel Sales Manager
Intercontinental Hotel
02.2002 - 05.2006
Bachelor of Arts - Principles of Financial Accounting
Hochschule Für Technik Und Wirtschaft University
Certification - English
Green River Community College