Abdullah Khoshnaw
Santee,CA
Summary
Hardworking Transportation Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively.
Overview
18
18
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
04.2019 - Current
- Conduct searches and screenings of passengers and their belongings.
- Controlling terminal entry and exit points and interact with the public, giving directions and responding to customers' inquiries.
- Prevented breaches into sterile area by intercepting unauthorized passengers and employees.
- Identified, evaluated, and applied situational options for threat mitigation.
- Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.
- Currently operating the latest various screening equipment and technology to identify dangerous objects in bags on passengers and preventing those objects from being transported onto aircraft
- Retaining and implementing knowledge of all applicable Standard Operating Procedures and open to change and adapts to new information or unexpected obstacles
- (Jan2022- Dec2022)25-30 hours Per Week E- Band -As acting Lead I have been put in charge of a mod set which consisted of 2 lanes or more.
- I send officers to their breaks and lunches in a timely manner while maintaining enough officers for daily operations.
- (Jan2020- present)35 hours Per Week -E Band As an officer I have assisted other lead officers with their duties which include passengers that have no identification
- That consist of verifying the passengers and doing additional screening on their property
- Train and coach new officers on a daily basis and provide feedback to training and Supervisors on the checkpoint.
Mobile Sales Consultant
Best Buy
11.2016 - 02.2024
- Provide personalized service and exceptional expertise for customers
- Training other employees and new hires for mobile and other departments
- Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions
- Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features
- Key Holder For department and cover breaks and lunches
Mobile Sales Specialist
Best Buy
08.2012 - 01.2013
- Actively sought out opportunities for upselling and cross-selling by identifying complementary products and services that would benefit the customer.
- Enhanced customer satisfaction by providing personalized mobile solutions based on individual needs.
- Cultivated partnerships with local businesses to generate leads for potential new customers interested in mobile solutions.
- Maintained up-to-date knowledge of the latest mobile technology trends, ensuring accurate product recommendations for customers.
- Developed strong relationships with clients through exceptional customer service, leading to repeat business and referrals.
- Organized and maintained an appealing store layout for optimal product visibility and ease of access for customers.
- Conducted comprehensive needs assessments to determine the most appropriate mobile products and services for each client.
- Demonstrated a high level of expertise in mobile device features, specifications, pricing plans, promotions, and warranty information.
- Consistently met or exceeded sales quotas, contributing to the overall success of the store.
- Provided technical support to customers experiencing difficulties with their mobile devices or services.
Courtesy Clerk
Vons Grocery Store
01.2007 - 11.2008
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
Education
Associate of Science - Social And Behavioral Sciences AndCriminal Justice
Grossmont College
El Cajon, CA05-2015
High School Diploma -
West Hills High School
Santee, CA06-2009
Skills
- Strong written and verbal communication abilities, including report writing, presentations, and cross-functional collaboration
- Analytical thinker with the ability to identify issues, develop solutions, and implement improvements that optimize efficiency
- Strong ability to manage customer inquiries, resolve issues, and build lasting relationships to ensure client satisfaction
- Flexible and quick to adjust to new technologies, environments, and processes
- Integrity and honesty
- De-escalation techniques
- Security equipment operation
- Incident reporting
- Security station experience
- Threat management
- Public safety awareness
- Explosives detection
- Body scanner operation
- Pat-down procedures
- Crisis response
- Baggage inspection
- Suspicious activity identification
Timeline
Transportation Security Officer
Department Of Homeland Security, TSA
04.2019 - Current
Mobile Sales Consultant
Best Buy
11.2016 - 02.2024
Mobile Sales Specialist
Best Buy
08.2012 - 01.2013
Courtesy Clerk
Vons Grocery Store
01.2007 - 11.2008
Associate of Science - Social And Behavioral Sciences AndCriminal Justice
Grossmont College
High School Diploma -
West Hills High School
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