Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abdullah Mohamed

Irvine,CA

Summary

Versatile professional with a diverse background in sales, customer service, and process optimization. Excels in fast-paced environments, delivering results and ensuring customer satisfaction. Skilled in team management, data entry, and handling high-volume calls with accuracy and efficiency. Strong communicator with a strategic mindset and problem-solving abilities. Seeking an opportunity to leverage my skills and drive organizational success.

Overview

9
9
years of professional experience

Work History

Debt Consultant

Americor
11.2022 - 12.2024
  • Engage with potential clients via inbound and outbound calls to assess their financial situations, and offer tailored debt consolidation solutions.
  • Conduct a detailed analysis to ensure a suitable client financial solution.
  • Educate clients on debt relief options, guiding them through the benefits and process of consolidation.
  • Utilize persuasive sales techniques to educate clients on how debt consolidation can improve their financial well-being.
  • Handle objections effectively by addressing client concerns with accurate information, and reassurance.
  • Follow up with potential clients to nurture leads, and convert inquiries into successful enrollments.
  • Maintain compliance with industry regulations, company policies, and ethical sales practices.

Intake Specialist

Americor
06.2022 - 11.2022
  • Managed high-volume inbound and outbound calls to inform clients about Americor's services and assess their financial situations.
  • Applied active listening and communication skills to gather detailed client information, and understanding their financial needs and goals.
  • Reviewed financial documents to determine client eligibility.
  • Ensured seamless transitions by communicating client eligibility to consultants.
  • Delivered exceptional customer service, addressing inquiries, resolving concerns, and maintaining professionalism, empathy, and confidentiality throughout the intake process.
    4o

Sales Representative Team Leader

OC Marketing
01.2018 - 03.2020
  • Implemented successful methods to enhance customer onboarding.
  • Provide guidance, coaching, and support to the sales team, helping them enhance their sales skills, overcome challenges, and achieve individual and team objectives.
  • Conduct regular training sessions and workshops to improve the team's product knowledge, communication abilities, and persuasive techniques.
  • Share relevant information with the team to adapt strategies.
  • Provide regular performance updates and trend analysis for senior management.
  • Set clear performance expectations, establish individual and team targets, and regularly track progress, offering feedback and conducting performance reviews to drive continuous improvement.

Administrative Clerk

John Wayne Airport
09.2015 - 08.2016
  • Provided efficient administrative support by managing and maintaining records, files, and documents in a well-organized manner.
  • Prepared and distributed internal and external correspondence, such as emails, memos, reports, and presentations.
  • Handled incoming and outgoing phone calls, responding to inquiries and redirecting calls as necessary.
  • Managed office supplies and inventory, ensuring adequate stock levels and placing orders when needed.
  • Performed data entry and maintained accurate databases, spreadsheets, and reports.

Education

Bachelors - Business Analytics

Irvine Valley College
01.2018

Skills

  • Team Leadership and Management
  • Client Relationship Management
  • Customer Service Excellence
  • Active listening and empathy
  • Data analysis and interpretation
  • Strategic Planning and Execution
  • Handling sensitive financial situations with professionalism
  • Strong interpersonal communication
  • Objection handling and negotiation
  • Adaptability and Flexibility
  • Ability to assess credit reports and financial documents

Timeline

Debt Consultant

Americor
11.2022 - 12.2024

Intake Specialist

Americor
06.2022 - 11.2022

Sales Representative Team Leader

OC Marketing
01.2018 - 03.2020

Administrative Clerk

John Wayne Airport
09.2015 - 08.2016

Bachelors - Business Analytics

Irvine Valley College

Similar Profiles

CREATE PROFILE