Summary
Overview
Work History
Education
Skills
Timeline
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Abdullah Rashid

Baltimore,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Order Entry Processor

Rhee Bros
05.2021 - Current
  • Supported continuous improvement initiatives by providing insightful feedback on existing processes and potential areas for optimization.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues related to orders.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Liaised with suppliers and vendors for prompt delivery of orders.
  • Strengthened relationships with key customers through consistent communication regarding their order status, changes, or delays.
  • Facilitated a cohesive work environment through active participation in team meetings, sharing updates on current projects, challenges faced, and best practices learned from past experiences.
  • Recommended merchandise and services that would meet customer needs.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
  • Collaborated with team members to ensure timely and efficient fulfillment of customer orders.
  • Assisted in the development of comprehensive order entry training materials to facilitate onboarding and ongoing staff education.
  • Utilized customer service software to accurately enter customer data, process orders and update customer records.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Bolstered company reputation as a trustworthy supplier through diligent adherence to established quality guidelines for every entered order.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Provided regular updates to customers regarding orders to maintain transparency and customer trust.
  • Assisted in training new employees on company-specific software systems, policies, and procedures for order entry processing.
  • Processed and handled customer complaints, answering questions, and providing alternative solutions.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Increased efficiency through regular collaboration with sales representatives to review and update client requirements.
  • Processed customer orders in line with established policies and procedures.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Worked effectively in fast-paced environments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked well in a team setting, providing support and guidance.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Send over 50 invoices per day

Driver

Business Food Solutioins
02.2018 - 03.2020
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Obtained signatures from customers upon delivery of goods.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Followed all relevant traffic laws and safety regulations.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Deliver multiple meals at 20 stops per day

Manager

ChemDry Elite
11.2005 - 01.2018
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Defined clear targets and objectives and communicated to other team members.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed strong communication and organizational skills through working on group projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in team environments.
  • Resolved problems, improved operations and provided exceptional service.
  • Applied effective time management techniques to meet tight deadlines.
  • Managed 10 person crew

Education

No Degree - Political Science

UMBC
Baltimore, MD
06.2000

High School Diploma -

Severna Park High School
Severna Park, MD
06.1994

Skills

  • Data Entry
  • Attention to Detail
  • Phone and Email Etiquette
  • MS Office
  • Customer Service
  • Invoice Preparation
  • Data entry skills
  • Order Processing
  • Multitasking
  • Written Communication
  • Excellent Communication
  • Problem Resolution
  • Analytical and Critical Thinking
  • Time Management

Timeline

Order Entry Processor

Rhee Bros
05.2021 - Current

Driver

Business Food Solutioins
02.2018 - 03.2020

Manager

ChemDry Elite
11.2005 - 01.2018

No Degree - Political Science

UMBC

High School Diploma -

Severna Park High School

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Abdullah Rashid