Abdullahi Abdalla
Summary
I am an entry IT Support Specialist with a foundation in troubleshooting hardware and software issues, network maintenance, and providing exceptional technical assistance. With hands-on experience in diagnosing and resolving technical problems efficiently, I excel in ensuring minimal downtime and optimal user satisfaction. Proficient in system installation, configuration, and customer service, I thrive in fast-paced environments where I can apply my technical skills to support and enhance business operations. My goal is to deliver reliable IT solutions and a seamless user experience while continuously expanding my expertise.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Cybersecurity Intern
GreenRiver College
06.2026 - Current
- Served as an operational SOC analyst monitoring networks for local governments in Washington State as part of cyber defense coursework
- Analyzed network traffic using time-domain and signature-based analytics to identify anomalies and support risk assessment across monitored government networks
- Created and tracked tickets for confirmed security incidents, notifying local government customers in accordance with incident response procedures
- Completed 50 hours of live security monitoring and alert triage
- Submitted 30 tickets documenting confirmed and investigated security events
IT SUPPORT/CSR
Department Of Treasury
08.2023 - Current
- Updated and maintained database with accurate customer information and timely data entry.
- Engage in outreach efforts.
- Responding to inquiries from the public
- Serving as a point of contact for constituents seeking assistance.
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled complaints and inquiries in a courteous and efficient manner.
- Provided exceptional service to ensure satisfaction.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Resolved complaints promptly and efficiently.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Managing schedules, appointments, and arrangements.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
SECURITY SPECIALIST
Allied Universal
08.2021 - Current
- Patrolled facility premises to prevent and detect signs of intrusion.
- Monitored central alarm system for fire, intrusion, and duress alarms.
- Conducted surveillance of building entrances and exits to detect potential threats to security or safety.
- Recommended improvements to security measures based on findings from audits or investigations.
- Warned persons of rule infractions and violations and apprehended and evicted violators from premises, using force when necessary.
- Performed security audits of company facilities and equipment to identify potential weaknesses in security measures.
- Authorized and monitored entrance and departure of employees and visitors.
- Neutralized tense situations with tact and common sense.
- Prevented losses and damage by reporting irregularities to management or emergency services.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
ADMINISTRATIVE ASSISTANT
The Military Maid
03.2021 - 08.2021
- Screened incoming telephone calls, routing to appropriate personnel.
- Prepared agendas and materials for meetings and conferences.
- Searched for information in company databases or online to answer questions or resolve problems.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Maintained calendars and schedules to set appointments for management team.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Maintained files and filing, keeping sensitive information confidential.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Typed and distributed meeting notes and routine correspondence.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Scheduled and confirmed appointments for clients, customers, and supervisors.
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs.
IT SUPPORT
YWCA
01.2016 - 10.2019
- Maintaining and troubleshooting issues with software and hardware.
- Installing operating systems and other computer software applications on new computers.
- Coordinating with other departments to ensure that all technology is working properly for the company.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Prepared agendas and materials for meetings and conferences.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Scheduled and confirmed appointments for clients, customers, and supervisors.
- Scheduled and held contract classes, special events and children athletic programs
- Implemented process improvements to increase efficiency of administrative tasks.
- Answered telephones to route caller to appropriate individual or address general questions.
- Sent email, mail and memo correspondence on behalf of executives.
- Built and maintained relationships with external vendors and clients.
- Organized meetings and disseminated company information to employees.
Education
Bachelor of Science - Cybersecurity
Green River College
Auburn01-2027
Associate of Applied Science - Cybersecurity And Networking
Green River College
Auburn, WA12-2025
Skills
- Customer Service
- Performance Improvement
- Customer Relations
- Office Management
- Microsoft Office
- Senior Leadership Support
- Analytical thinking
- Information gathering
- Administrative Support
- Calendar Management
- Critical Thinking
- Schedule Management
- Staff Management
- Documentation and reporting
- Data research and validation
- Report preparation
Class Experience
PISCES SOC Analyst (Public Infrastructure Security Cyber Education System)
• Served as an operational SOC analyst for monitoring local governments in Washington State as part of cyber defense coursework.
• Evaluated network traffic using time-domain and signature-based analytics.
• Created tickets and local government customers were notified when events were confirmed as security incidents.
• Completed 50 hours of monitoring alerts.
• Submitted 30 tickets.
LANGUAGES
Swahili - Conversational
Somali - Conversational
Kizigula - Fluent
Timeline
Cybersecurity Intern
GreenRiver College
06.2026 - Current
IT SUPPORT/CSR
Department Of Treasury
08.2023 - Current
SECURITY SPECIALIST
Allied Universal
08.2021 - Current
ADMINISTRATIVE ASSISTANT
The Military Maid
03.2021 - 08.2021
IT SUPPORT
YWCA
01.2016 - 10.2019
Bachelor of Science - Cybersecurity
Green River College
Associate of Applied Science - Cybersecurity And Networking
Green River College