Abdullahi Alasso
Arlington,VA
Summary
Driven professional with a proven track record at Fairfax County Public Schools, adept in disability assistance and conflict de-escalation. Excelled in enhancing passenger safety and comfort, significantly improving customer satisfaction. Demonstrates exceptional organizational skills and adaptability, ensuring operational excellence and team collaboration.
Overview
1
1
year of professional experience
Work History
Transportation Attendant
Fairfax County Public Schools, Orange Hunt Elementary School
09.2024 - Current
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Collaborated with dispatchers for effective communication regarding schedule changes, delays, or passenger issues.
- Coordinated with supervisors regularly to report any incidents or issues encountered during trips, ensuring prompt resolution and minimal disruption to passengers.
- Ensured timely arrivals and departures by strictly adhering to schedules and routes.
- Managed onboard emergencies calmly and professionally, following proper protocols to ensure passenger safety.
- Maintained accurate records of vehicle maintenance, fuel consumption, and trip logs for regulatory compliance.
- Ensured smooth transfers between different modes of transportation by coordinating with other transportation providers when necessary.
- Assisted in training new transportation attendants to provide consistent high-quality service across the team.
Security Officer
MaxSent Security
04.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Administrative Assistant
Bailey's Community Center
07.2024 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Sale Associate
Sofia Fashion
02.2024 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Certificate - General Studies
Mary Happy School
Kenya11.2022
Skills
- Strong work ethic
- Conflict de-escalation
- Security procedures
- Adaptability and resilience
- First aid training
- Route logs
- Customer retention strategies
- Multilingual abilities
- Disability assistance
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking ability
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Decision-making
Languages
Somali,English
Native or Bilingual
Timeline
Transportation Attendant
Fairfax County Public Schools, Orange Hunt Elementary School
09.2024 - Current
Administrative Assistant
Bailey's Community Center
07.2024 - 09.2024
Security Officer
MaxSent Security
04.2024 - Current
Sale Associate
Sofia Fashion
02.2024 - 05.2024
Certificate - General Studies
Mary Happy School
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