ABDULLAHI ALI

Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.

Responded promptly to inquiries from regulators or other stakeholders regarding company practices, demonstrating transparency and commitment to ethical conduct at all times.

Evaluated third-party vendors for compliance with applicable laws and regulations, minimizing potential exposure to penalties or sanctions.

Conducted regular reviews of company policies and procedures for alignment with regulatory requirements and industry best practices.

• Currently, leading and managing a customer service team, setting, and achieving customer satisfaction objectives. Administer staffing, and schedule team activities. Resolve customer service issues and ensure compliance with company processes. Provide coaching and feedback to enhance team performance and efficiency. Establish strong customer relationships through top-notch service and detailed product knowledge. Utilize troubleshooting skills to address technical problems and offer primary customer support. Actively participate in training sessions and team meetings to stay informed about product updates and changes.

• Handled 50 to 100 customer calls daily, maintaining a positive attitude and prioritizing customer satisfaction. Demonstrated active listening, addressing concerns promptly and escalating complex issues when necessary. Thoroughly documented calls and complaints using the CRM database.

• Supported the senior financial teams by analyzing data, preparing reports, and assisting in financial modeling.