Repair technician
Abdullahi Ali
Tricked Out Accessories
South Salt Lake,UT
3
Languages
1
Certification
9
years of professional experience
Motivated, dependable sales and customer service professional with several years of experience in phone repair and retail management, skilled in troubleshooting technical issues, building customer relationships, driving sales, and leading teams.
Work History
Repair Tech Technician
3 Years 10 Months- Diagnosed and repaired smartphones, including screen, battery, charging port, camera, and other hardware issues.
- Promoted and sold phones, accessories, and other products while providing knowledgeable recommendations.
- Led and supported employees to ensure efficient performance and excellent customer service.
- Opened and closed the store, secured equipment and merchandise, and completed daily operational tasks.
- Supervised employees during shifts and ensured tasks were completed accurately and on time.
Security Guard
2 Years 7 Months- Conducted thorough safety inspections to ensure secure environment.
- Monitored surveillance cameras and alarms, reporting suspicious activities promptly.
- Inspected vehicles, bags, and personal belongings for potential threats.
- Documented daily incidents and identified security concerns.
- Collaborated with police officials by providing critical information as needed.
Sales Associate
2 Years 4 Months- Ensured positive customer experiences at the counter through attentive service.
- Monitored inventory levels and restocked products proactively.
- Executed opening and closing procedures in accordance with safety protocols.
- Achieved promotion to Supervisor and subsequently to Manager due to leadership skills.
- Maintained cleanliness and organization of workspace and store for enhanced shopping environment.
Education
No Degree - Education
High School Diploma - Graduate
Skills
Customer service
Mechanical skills
Safety requirements
Inventory management
Safety management
Hardware repair
Customer relations
Teamwork and collaboration
Time management
Computer skills
Property management
Safe work practices
Technical Proficiency
Employee relationship building
Surveillance
Loss prevention
Workplace health and safety regulatory compliance
Trilingual (English
Somali
and Arabic)
Proficient in Verbal and written communication
First aid
Customer complaint resolution
Microsoft Excel
Outlook
and Word
Data entry
Sales support (3 years)
Fire codes and regulations
Phone communication
Record keeping
Security
Client interaction via phone calls
Landscaping
Retail management
Customer service (5 years)
Organization and coordination
Maintenance activity documentation
Computer literacy
Responsive to Complaints
Areal Inspection
Conflict Resolution
Certification
Driver's License
Security License
Languages
Somali
Native or Bilingual
Arabic
Native or Bilingual
English
Native or Bilingual
Education
true
Timeline
Repair Tech Technician
Tricked Out Accessories
11.2022 - CurrentRead More
Security Guard
Premier Security
03.2020 - 10.2022Read More
Sales Associate
Paradies Lagardere
11.2017 - 03.2020Read More
Olympus High School
High School Diploma from Graduate
Read More
Salt Lake Community College
No Degree from Education
Read More