ABDULLAHI FARAH
Summary
Diligent professional with almost 15 years of experience in aviation and a proven knowledge of carrier management, dispatch
operations, and logistics. Aiming to leverage my skills to successfully fill flight operations / Passenger Handling
Agent/customer service /logistics role at your company.
Overview
11
11
years of professional experience
Work History
Terminal Management Customer Services
City of Houston Airport System
08.2022 - Current
- Assists passengers, medical patients and airline personnel with directions and information regarding different terminals, airlines, and services
- Facilitates International passenger's departures and arrivals through the Federal Inspection Services (FIS) in collaboration with Customs Border Protection (CBP) leadership and Stakeholders to exceed the department passenger processing goals
- Greets and assists international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and local, state and federal government representatives
- Promotes collaboration and values passenger, business partner and team member input to improve the overall terminal passenger processing experience and make the passengers happy
- Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality
- Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities
- Support special events, facilitation of dignitaries and VIP.
Lead Semi-skilled laborer
City of Houston Airport system
04.2021 - 08.2022
- Performs cleaning and maintaining multi-unit and single restrooms; hard surface floors and carpets; high dusting and window cleaning; and, emergency response biohazard cleaning services
- Operates hand tool equipment when needed to perform a variety of heavy cleaning task including scrubbing floors, polishing floors, large area vacuuming, stripping floor finish, waxing floors and sealing floors
- Monitors inventory control
- Performs basic maintenance and repairs to structures, facilities and equipment, i.e
- Housekeeping activities
- Performs additional miscellaneous assignments as required.
Supervisor Operation Agent
GAT AIRLINE GROUND SUPPORT
10.2020 - 03.2021
- Arranges for fueling of aircraft as required
- Advises Dispatch, FLIFO, and Stations of flight departures/arrivals
- Prepares weight and balance forms
- Closes out flights; files and maintains accurate flight papers
- Prepares dispatch release forms and collects weather reports from OTIS for the Crew
- Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, Wheelchairs for Customers and special emergency cleaning
- Operates boarding bridge, coordinates boarding and deplaning Customers
- Works with Gate Agents in expediting the check-in process collects boarding passes and/or electronic boarding data, and verifies boarding counts
- Handles Station AMS and radio communications traffic
- Prepares dispatch release forms and collects weather reports from the informational system for Crewmembers and keeps all Station Team members apprised of flight and weather information
- Responsible for ground security and assuring operations follow security procedures
- Must be able to communicate information and instructions verbally or via radio equipment.
Package handler
FEDEX GROUND
09.2020 - 10.2020
- Manually move material in packages from one place to another
- Whether it be from the truck to the end client, from one truck to another, or from one side of the business to another
- Pack products in boxes by hand and keep a record of the items packed and moved
- Work with material moving machine operators and material recording workers to handle items and keep a record of items
- Communicate with co-workers and clients to ensure the safe and on-time delivery of goods
- Companies want packages to be delivered on time and without damage
- Handle physically demanding movements like pushing, pulling, bending down and lifting of packages
- Responsible for handling packages without dropping or other brisk movements that could damage them.
Jeweler store manager
NY jewelry and perfume
06.2020 - 08.2020
- Helping customers to make the right choice for them
- Researching and evaluating pieces and materials
- Valuing pieces and materials
- Designing new pieces and building molds
- Restoring old or broken pieces
- Making new pieces
- Cleaning and polishing jewelry.
Supervisor Flight Operations officer
Freedom Airline Express Ltd
01.2017 - 12.2019
- The safe and efficient running of the flight operations office
- The safe and efficient re-scheduling of flight crew and cabin crew, as required
- Training new staff members in Company procedures and in the use of the Company's communication and flight planning systems
- Ensuring that amendments to Company's manuals under the control of Operations are incorporated correctly and as soon as possible are issue
- Ensuring that adequate stocks of official Company forms are available for use in flight operations
- Preparation, submission and distribution of correct Flight Plans and Flight Logs
- The supervision of the preparation of all flight briefings
- Ensuring that en route and return documentation is valid, up to date and supplied to the appropriate crew prior to departure
- The organization of aircraft movements in the event of disruption owing to weather, technical or other factors to achieve the minimum loss of time and minimum interference to the schedule
- Assembly of documentation as provided for in the flight folio, preparation and submission of ATC Flight Plans
- Maintaining Flight Movement Watch
- In conjunction with the Central Library the maintenance and retention of all required flight documents
- Flight following
- Co-ordination of contractual obligation with company clients
- Ensuring that pilot reports of Safety, Incidents, Accidents or Security related reports are processed in accordance with Freedom Airline Express Limited procedures
- Carry out Flight Dispatch duties
- Initiating Accident/Alarm procedures inclusive of notification process and maintaining a written Log during the Incident
- To supervise passenger handling agents and customer service agents.
Head security assistant
Freedom Airline Express Ltd
01.2015 - 12.2016
- Monitor and access safety systems to ensure compliance with federal regulations
- Communicate security concerns with government regulators
- Hiring and training screeners to staff checkpoints and designing training programs to teach airline screeners and inspectors
- Video monitoring of the company facility and departments all times.
Language Interpreter
Refuge point International Organization
01.2013 - 06.2014
- Interpretation (English to Somali language)
- Supervise all language personnel
- Field missions to monitor program implementation and verification of data provided
- Language Assist with designing and implementing survey and studies
- Supervise data entry.
Education
Certificate - Crew Resource Management
AEROSAFE AFRICA CONSULTANTS
07.2019
Certificate - Aviation Security
AEROSAFE AFRICA CONSULTANTS
07.2019
Diploma - Safety Management System(SMS)
NINETY NINE FLYING SCHOOL
07.2019
Certificate - Flight Operations Refresher
FREEDOM AIRLINE EXPRESS LTD
01.2019
Certificate - Dangerous Goods Regulations
AEROSAFE AFRICA CONSULTANS
11.2018
Diploma - Flight operation and Dispatch
SKYLINK FLIGHT SERVICES
03.2017
Certificate - Flight dispatch/Operations
NAIROBI AVIATION COLLEGE
09.2014
High School Diploma -
MAINA WANJIGI SECONDARY SCHOOL
11.2012
Certificate - Early Childhood Education (AECE)
PENUEL EDUCATION COMPLEX PRIMARY SCHOOL
11.2008
Skills
- Somali-Native level Speaking,Reading and Writing
- English-Fluent level Speaking,Reading and Writing
- Swahili-Fluent level Speaking,Reading and Writing
- Jeppview
- Radio communications
- Microsoft office( excel,outlook power point ,access)
- Interpersonal Skills
- Problem-Solving
- Communication
- Work Ethic
- Training and Mentoring
- Schedule Coordination
- Training and Coaching
- Staff Training
- Customer Retention
- Customer Service
- Customer Relations
- Employee Scheduling
- Schedule Management
- Conflict Resolution Techniques
- Team Building and Leadership
- Customer Relationship Management (CRM)
- Decision-Making
- Conflict Management
- Time Management
References
ABDIRIZAK IBRAHIM, HEAD OF OPERATIONS, FREEDOM AIRLINE EXPRESS LTD, 254726959938, arizak40@gmail.com, Former operation manager ANTHONY MURITHI, HUMAN RESOURCE MANAGER, FREEDOM AIRLINE EXPRESS LTD, +254720141590, anthony@freedomairexpress.com, Former human resource manager ABDULLA FARAH, CHEMICAL ENGINEER, CAMERON LNG, (713) 562-3360, awinaalin89@gmail.com KITTY WARSAME, ASSISTANT PROFESSOR, PRAIRIE VIEW A&M UNIVERSITY, (713) 806-6017, kbwarsame@pvamu.edu
Languages
English
Full Professional
Swahili
Native or Bilingual
Arabic
Elementary
s
Timeline
Terminal Management Customer Services
City of Houston Airport System
08.2022 - Current
Lead Semi-skilled laborer
City of Houston Airport system
04.2021 - 08.2022
Supervisor Operation Agent
GAT AIRLINE GROUND SUPPORT
10.2020 - 03.2021
Package handler
FEDEX GROUND
09.2020 - 10.2020
Jeweler store manager
NY jewelry and perfume
06.2020 - 08.2020
Supervisor Flight Operations officer
Freedom Airline Express Ltd
01.2017 - 12.2019
Head security assistant
Freedom Airline Express Ltd
01.2015 - 12.2016
Language Interpreter
Refuge point International Organization
01.2013 - 06.2014
Certificate - Crew Resource Management
AEROSAFE AFRICA CONSULTANTS
Certificate - Aviation Security
AEROSAFE AFRICA CONSULTANTS
Diploma - Safety Management System(SMS)
NINETY NINE FLYING SCHOOL
Certificate - Flight Operations Refresher
FREEDOM AIRLINE EXPRESS LTD
Certificate - Dangerous Goods Regulations
AEROSAFE AFRICA CONSULTANS
Diploma - Flight operation and Dispatch
SKYLINK FLIGHT SERVICES
Certificate - Flight dispatch/Operations
NAIROBI AVIATION COLLEGE
High School Diploma -
MAINA WANJIGI SECONDARY SCHOOL
Certificate - Early Childhood Education (AECE)
PENUEL EDUCATION COMPLEX PRIMARY SCHOOL
Similar Profiles
Danique SullivanDanique Sullivan
Airport Communications Operator at City of Houston Airport SystemAirport Communications Operator at City of Houston Airport System
Danique SullivanDanique Sullivan
Airport Communications Operator at City of Houston Airport SystemAirport Communications Operator at City of Houston Airport System
Danique SullivanDanique Sullivan
Airport Communications Operator at City of Houston Airport SystemAirport Communications Operator at City of Houston Airport System
Khalid Bashir KhanKhalid Bashir Khan
Vice President - Terminal Ops/ Customer Services at Air India SATS Airport Services Private Limited (AISATS)Vice President - Terminal Ops/ Customer Services at Air India SATS Airport Services Private Limited (AISATS)
Michael RitcheyMichael Ritchey
<ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul> at Equinix Data Center<ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul> at Equinix Data Center