ABDULLAHI FARAH
Humble,TX
Summary
I have 11 years of progressive experience in the aviation industry such as Airport Operations and Airline operations successfully handling airport operations. I am Knowledgeable about safety, security, and Aviation regulations. Am forward-thinking team leader is skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Airport Terminal Management
City Of Houston Airports System
01.2024 - Current
- Supports the Supervisory team by preparing daily work schedules, performing daily radio and communication device distribution, assisting with scheduling and monitoring breaks.
- Provides mentoring and coaching to team members to meet organizational goals.
- Oversight of common use areas: Inspection of the baggage carousel, Ticket Counters etc.
- Management of the baggage service office and working with stakeholders on computers system request for displaying information.
- Coordinates with Airlines and Customs Border Protection (CBP) to ensure passengers process through Federal Inspection Services primary inspection area in an expeditious manner.
- Facilitates International passenger's departures and arrivals through the FIS in collaboration with CBP leadership and Stakeholders to exceed the department passenger processing goals.
- Uses multilingual skills, greets and assists international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and local, state and federal government representatives.
- Promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and make the passengers happy.
- Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality.
- Inspect, report and schedule facility irregularities to ensure opening day fresh standards.
- Promotes a safe, secure and healthy environment for internal and external customers through the Safety Management System (SMS) program.
- Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities.
- Supports the International Services Departmental fiscal year budget goals.
- Support special events, facilitation of dignitaries, heads of state, and VIPs.
Airport Service Representative
City Of Houston Airports System
08.2022 - 01.2024
- Assists passengers, medical patients and airline personnel with directions and information regarding different terminals, airlines, and services.
- Facilitates International passenger's departures and arrivals through the Federal Inspection Services (FIS) in collaboration with Customs Border Protection (CBP) leadership and Stakeholders to exceed the department passenger processing goals.
- Greets and assists international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and local, state and federal government representatives.
- Promotes collaboration and values passenger, business partner and team member input to improve the overall terminal passenger processing experience and make the passengers happy.
- Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality.
- Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities.
- Support special events, facilitation of dignitaries and VIP.
Terminal Lead Semi-skilled Laborer
City Of Houston Airports System
04.2021 - 08.2022
- Performs cleaning and maintaining multi-unit and single restrooms; hard surface floors and carpets; high dusting and window cleaning; and, emergency response biohazard cleaning services.
- Operates hand tool equipment when needed to perform a variety of heavy cleaning task including scrubbing floors, polishing floors, large area vacuuming, stripping floor finish, waxing floors and sealing floors.
- Monitors inventory control.
- Performs basic maintenance and repairs to structures, facilities and equipment, i.e.
- Housekeeping activities.
- Performs additional miscellaneous assignments as required.
- Assisted supervisors in coordinating daily tasks for smooth workflow among team members.
- Boosted productivity, performing multiple tasks simultaneously while maintaining attention to detail.
- Reduced material waste by efficiently utilizing resources and recycling when possible.
- Increased team efficiency by assisting in the completion of tasks and consistently meeting deadlines.
Airline Operations Agent
GAT AIRLINE GROUND SUPPORT
10.2020 - 03.2021
- Arranges for fueling of aircraft as required.
- Advises Dispatch, FLIFO, and Stations of flight departures/arrivals.
- Prepares weight and balance forms.
- Closes out flights; files and maintains accurate flight papers.
- Prepares dispatch release forms and collects weather reports from OTIS for the Crew.
- Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, Wheelchairs for Customers and special emergency cleaning.
- Operates boarding bridge, coordinates boarding and deplaning Customers.
- Works with Gate Agents in expediting the check-in process collects boarding passes and/or electronic boarding data, and verifies boarding counts.
- Handles Station AMS and radio communications traffic.
- Prepares dispatch release forms and collects weather reports from the informational system for Crewmembers and keeps all Station Team members apprised of flight and weather information.
- Responsible for ground security and assuring operations follow security procedures.
- Must be able to communicate information and instructions verbally or via radio equipment.
Package Handler
FEDEX GROUND
09.2020 - 10.2020
- Manually move material in packages from one place to another
- Whether it be from the truck to the end client, from one truck to another, or from one side of the business to another.
- Pack products in boxes by hand and keep a record of the items packed and moved.
- Work with material moving machine operators and material recording workers to handle items and keep a record of items.
- Communicate with co-workers and clients to ensure the safe and on-time delivery of goods.
- Handle physically demanding movements like pushing, pulling, bending down and lifting of packages.
- Responsible for handling packages without dropping or other brisk movements that could damage them.
Store Manager
Jeweler
04.2020 - 08.2020
- Helping customers to make the right choice for them.
- Researching and evaluating pieces and materials.
- Valuing pieces and materials.
- Designing new pieces and building molds.
- Restoring old or broken pieces.
- Making new pieces.
- Cleaning and polishing jewelry.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Supervisor Flight Operations Officer
Freedom Airline Express Ltd
01.2017 - 12.2019
- The safe and efficient running of the flight operations office.
- The safe and efficient re-scheduling of flight crew and cabin crew, as required.
- Training new staff members in Company procedures and in the use of the Company's communication and flight planning systems.
- Ensuring that amendments to Company's manuals under the control of Operations are incorporated correctly and as soon as possible are issue.
- Ensuring that adequate stocks of official Company forms are available for use in flight operations.
- Preparation, submission and distribution of correct Flight Plans and Flight Logs.
- The supervision of the preparation of all flight briefings.
- Ensuring that en route and return documentation is valid, up to date and supplied to the appropriate crew prior to departure.
- The organization of aircraft movements in the event of disruption owing to weather, technical or other factors to achieve the minimum loss of time and minimum interference to the schedule.
- Assembly of documentation as provided for in the flight folio, preparation and submission of ATC Flight Plans.
- Maintaining Flight Movement Watch.
- In conjunction with the Central Library the maintenance and retention of all required flight documents.
- Flight following.
- Co-ordination of contractual obligation with company clients.
- Ensuring that pilot reports of Safety, Incidents, Accidents or Security related reports are processed in accordance with Freedom Airline Express Limited procedures.
- Carry out Flight Dispatch duties.
- Initiating Accident/Alarm procedures inclusive of notification process and maintaining a written Log during the Incident.
- To supervise passenger handling agents and customer service agents.
Assistant Head of Airline Security
Freedom Airline Express Ltd
01.2015 - 12.2016
- Conducted pre-employment background checks on prospective hires as part of the organization''s commitment to maintaining a secure workforce environment.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
Language Interpreter
Refuge point International Organization
01.2013 - 06.2014
- Interpretation (English to Somali language).
- Supervise all language personnel.
- Field missions to monitor program implementation and verification of data provided.
- Language Assist with designing and implementing survey and studies.
- Supervise data entry.
- Supported legal proceedings by providing precise interpretations of legal terminology and complex concepts.
- Collaborated with fellow interpreters to ensure consistency in translations across multiple projects.
- Enabled medical professionals to provide better care by accurately interpreting patient concerns, symptoms, and medical histories.
- Attended training sessions to enhance linguistic expertise, enabling more accurate translations across a range of industries.
- Maintained strict confidentiality protocols while handling sensitive information during interpretation assignments.
- Improved client satisfaction by providing timely and accurate translations during business meetings and conferences.
- Managed multitasking effectively under pressure while providing immediate interpretations during fast-paced discussions or debates.
- Streamlined workflow with efficient note-taking techniques for consecutive interpretation assignments.
- Supported conference attendees'' engagement with simultaneous interpretations of keynote speeches in realtime.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Offered language instruction to help clients improve language skills.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Interpreted conversations between foreign language-speaking clients and others.
- Proofread, edited and improved documents of different sizes.
- Reviewed, edited and proofread translated documents for accuracy.
Education
Bachelor of Science - International Relations And Diplomacy
Management University Of Africa
Nairobi Kenya05.2027
certificate - Safety Management System
Ninety Nine Flying School
Nairobi Kenya 08.2019
certificate - Crew Resources Management
Aerosafe Africa Consultant
Nairobi Kenya 08.2019
Certificate - Aviation security (AVSEC)
Aerosafe Africa Consultant
Nairobi Kenya 08.2019
Diploma - Flight Operation And Dispatch
Skylink Flight Services
03.2017
Certificate - Flight Dispatch And Operations
Nairobi Aviation College
Nairobi Kenya 11.2015
High School Diploma -
Maina Wanjigi High School
Nairobi Kenya11.2012
GED -
Penual Primary School
Nairobi Kenya11.2008
Skills
- Crew Scheduling
- Team Management
- Exceptional communication
- Passenger Assistance
- Ticketing proficiency
- Airport security awareness
- International travel knowledge
- Flight operations knowledge
- Baggage Handling Expertise
- Airline regulations understanding
- Ground services coordination
- Excellent interpersonal skills
- Data Entry
- Problem-Solving
- Boarding Pass Assignment
- Reservation Confirmation
- Accommodation Planning
- Travel bookings
- Reservation Management
- Decision-Making
- Interpersonal Skills
- Hotel accomodations
- Reservation software
- Microsoft Office
- Itinerary Planning
- Analytical Skills
- Multitasking Abilities
- Group Travel
- Corporate Travel
- Check-in procedures
- Documentation accuracy
- Load Planning
- Customer Service
- Staff Training
- Lost Baggage Tracing
- Special Needs Assistance
Certification
- First Aid ,CPR and AED Certification.
- Airport Service Quality (ASQ).
- Safety Management System .
Languages
English
Full Professional
Somali
Native or Bilingual
Swahili
Native or Bilingual
References
Abdiisack Ibrahim
Head of Operations
Phone:+254726959938
Email:arizak40@gmail.com
Address:
NAIROBI
Nairobi, IT
Kenya
Nichele Hugh
general manager
Phone:832-808-5723
Email:nichele.hugh@gatags.com
Address:
7910 Airport Blvd, Suite O Houston, TX 77061
Houston, TX 77061
US
Steven Mcewan
Airport Operations Supervisor - Custodial
Phone:713-845-6531
Email:STEVEN.MCEWAN@HOUSTONTX.GOV
Address:
7800 airport boulevard
houston, TX 77061
US
Macias, Steven
Airport Operations Supervisor -Terminal Management
Phone: 832-963-3101
Email: steven.macias@houstontx.gov
Address:2800 north terminal road
houston, TX 77032
US
Timeline
Senior Airport Terminal Management
City Of Houston Airports System
01.2024 - Current
Airport Service Representative
City Of Houston Airports System
08.2022 - 01.2024
Terminal Lead Semi-skilled Laborer
City Of Houston Airports System
04.2021 - 08.2022
Airline Operations Agent
GAT AIRLINE GROUND SUPPORT
10.2020 - 03.2021
Package Handler
FEDEX GROUND
09.2020 - 10.2020
Store Manager
Jeweler
04.2020 - 08.2020
Supervisor Flight Operations Officer
Freedom Airline Express Ltd
01.2017 - 12.2019
Assistant Head of Airline Security
Freedom Airline Express Ltd
01.2015 - 12.2016
Language Interpreter
Refuge point International Organization
01.2013 - 06.2014
Bachelor of Science - International Relations And Diplomacy
Management University Of Africa
certificate - Safety Management System
Ninety Nine Flying School
certificate - Crew Resources Management
Aerosafe Africa Consultant
Certificate - Aviation security (AVSEC)
Aerosafe Africa Consultant
Diploma - Flight Operation And Dispatch
Skylink Flight Services
Certificate - Flight Dispatch And Operations
Nairobi Aviation College
High School Diploma -
Maina Wanjigi High School
GED -
Penual Primary School