ABDULLAHI ISHOLA

• • Built and maintained strong client relationships by serving as a primary point of contact for account inquiries, billing issues, and escalated concerns.• Managed a high-volume portfolio, providing tailored solutions to meet client needs while improving customer satisfaction scores.• Collaborated with cross-functional teams to resolve complex financial disputes and ensure compliance with regulatory guidelines.• Utilized CRM tools to track client interactions, identify trends, and recommend service improvements to leadership.• Increased customer retention by providing proactive account reviews and personalized service strategies.• Educated clients on financial products and services, fostering trust and driving engagement.

• Built and maintained strong client relationships by serving as a primary point of contact for account inquiries, billing issues, and escalated concerns.

I’m • Managed a high-volume portfolio, providing tailored solutions to meet client needs while improving customer satisfaction scores.

• Collaborated with cross-functional teams to resolve complex financial disputes and ensure compliance with regulatory guidelines.

• Utilized CRM tools to track client interactions, identify trends, and recommend service improvements to leadership.

• Increased customer retention by providing proactive account reviews and personalized service strategies.

• Educated clients on financial products and services, fostering trust and driving engagement.

• Lead the execution of brand visual merchandising strategies to create an engaging shopping experience and increase foot traffic and sales.

• Analyze sales reports and key performance indicators (KPIs) to identify trends, optimize product placement, and maximize revenue.

• Oversee floor set planning, visual displays, signage, and seasonal transitions to reflect current fashion trends and brand messaging.

• Partner with store management and corporate teams to develop strategies that improve customer engagement and drive business goals.

• Monitor inventory levels, reduce shrinkage, and implement effective loss prevention measures.

• Supervised day-to-day operations, managing staff performance and ensuring adherence to company policies and safety standards.

. Implemented process improvements to increase efficiency and productivity in a high-paced environment.

• Monitored key performance indicators (KPIs) to identify operational gaps and provide actionable insights to leadership.

• Coached and mentored team members, fostering professional growth and promoting a positive work culture.

• Analyzed operational metrics to identify trends, address challenges, and implement process improvements.

• Ensured adherence to safety protocols and compliance standards, fostering a safe and productive work environment.

• Partnered with senior management to align operational strategies with organizational goals and customer expectations.

• • Led a team of over 100 associates in packing and delivery, achieving a throughput of 550+ parcels/hour and overseeing 20,000+ parcels/shift with 99.9% accuracy.

• Supervised and trained a team of 15+ associates, boosting productivity and reducing employee turnover by 20%.

• Monitored daily store operations, ensuring compliance with company policies and safety regulations.

• Improved customer satisfaction scores by 15% through coaching and streamlined service processes.

• Resolved escalated customer issues with professionalism, reducing complaint turnaround time by 30%.

• Collaborated with management to execute sales strategies, contributing to 10% revenue growth year-over-year.

• Oversaw cash handling and reconciliation, maintaining 100% accuracy in financial reporting. Implemented cross-training initiatives that enhanced team flexibility and operational efficiency.