Abdullahi Mohamed
Horseheads,NY
Summary
A results-driven professional with a proven track record in sales and security management, I bring a dynamic skill set to drive revenue growth and enhance customer satisfaction. In my previous roles, I excelled in strategically arranging merchandise displays to attract customers and boost sales. As a security manager, I effectively addressed customer inquiries, ensuring a safe and positive experience. My ability to merge security expertise with a sales-driven approach uniquely positions me to contribute to your team's success, bringing a customer-centric focus and revenue-oriented mindset to the forefront.
Overview
6
6
years of professional experience
Work History
Security Site Supervisor
Amazon
Seattle, WA
01.2022 - 01.2024
- Reviewed incident logs regularly identifying any patterns or trends that may require further investigation or action.
- Responded promptly to customer inquiries or complaints regarding security issues.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Guided team members on how to respond effectively to different scenarios.
- Provided guidance and support to team members in order to maintain morale.
- Participated in weekly meetings with management team to discuss any security concerns or updates.
- Set team schedules with clear understanding of coverage requirements, individual availability, and unique knowledge of each officer.
Truck Driver
Cr England - Global Transportation
Seattle, WA
12.2020 - 10.2022
- Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
- Read and interpreted maps to determine vehicle routes.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Loaded, balanced and secured product to safely transport goods.
- Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
- Conducted emergency roadside repairs, changed tires, replaced light bulbs, and installed fuses and tire chains.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
Retail Sales Agent
Old Navy, Gap
Seattle, WA
01.2018 - 11.2020
- Placed special orders or called other stores to find desired items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Worked closely with management team to develop strategies for increasing revenue.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Provided excellent customer service to customers in person and over the phone.
- Operated cash registers to accurately process payments from customers.
- Answered questions about current promotions and resolved issues according to store policies.
Education
Associate of Arts - General Studies
Lake Washington Institute of Technology
Kirkland, WA08-2021
Skills
- Staffing and Scheduling
- Customer Engagement
- Sales Techniques
- Security Awareness
- Facility Inspection
- Strategic Planning
- Staff Management
References
References available upon request.
Timeline
Security Site Supervisor
Amazon
01.2022 - 01.2024
Truck Driver
Cr England - Global Transportation
12.2020 - 10.2022
Retail Sales Agent
Old Navy, Gap
01.2018 - 11.2020
Associate of Arts - General Studies
Lake Washington Institute of Technology