Abdullahi Mohamed
Apple Valley,MN
Summary
Proven track record in enhancing operational efficiency, notably at Swissport Fueling, by leveraging expertise in fuel storage management and exceptional interpersonal skills. Achieved significant improvements in aircraft fueling processes and customer satisfaction levels. Excelled in team collaboration and problem-solving, ensuring safety and reliability in high-pressure environments. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Aircraft Fueler
Swissport Fueling
05.2024 - Current
- Helped team coordinate smooth and safe aircraft movement.
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Kept equipment clean and functional with regular inspections and upkeep.
- Fueled airline equipment according to exact work orders.
- Completed documentation for work completed and fuel transferred or materials used.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Assisted in developing emergency response plans for potential incidents involving aircraft fuels or related equipment.
- Improved aircraft fueling efficiency by strictly adhering to safety protocols and guidelines.
- Maintained, inspected, adjusted, and packed aircrew flight equipment.
Customer Service Agent
JetBlue Airlines
05.2023 - 05.2024
- Checked-in and verifies customers’ personal identification
- Tagged, lifted, and handled customer luggage; books, sells, and verifies flight reservations
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Meets and assists with flight arrivals and departures
- Helped prepare aircraft cabin for departure
- Coordinated customer boarding and deplaning
- Assisted customers with special needs; and complied with any ad-hoc requests as needed.
- Worked the Gate/Ticket Counter
- Handled Baggage Claim services
Merchandise and Stocking Associate
Sam's Club
06.2022 - 05.2023
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained effective team member communication.
- Scanned, recorded and verified received inventory during regular shipments.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Assisted in training new Stocking Associates, sharing best practices and relevant experience.
- Utilized technology tools such as handheld scanners for efficient inventory management throughout the entire stocking process.
Education
Associate of Applied Science - Information Systems Management
Dakota Community College
Rosemount, MN10.2025
High School Diploma -
Mnara High School
Garissa, Kenya12.2017
Skills
Fuel Storage Management
Fuel handling expertise
Airport Operations Familiarity
Communication and Coordination
Decision-making capabilities
Personal Protective Equipment Usage
Aviation Safety Knowledge
Problem-Solving
Time Management
Attention to Detail
Multitasking
Excellent Communication
Reliability
Organizational Skills
Team Collaboration
Interpersonal Skills
Analytical Thinking
Accomplishments
Best Employee of the Month
Languages
Arabic
Professional Working
Swahili
Native or Bilingual
Somali
Native or Bilingual
English
Full Professional
Timeline
Aircraft Fueler
Swissport Fueling
05.2024 - Current
Customer Service Agent
JetBlue Airlines
05.2023 - 05.2024
Merchandise and Stocking Associate
Sam's Club
06.2022 - 05.2023
Associate of Applied Science - Information Systems Management
Dakota Community College
High School Diploma -
Mnara High School
Similar Profiles
Hoa LeHoa Le
Aircraft Fueler at Swissport FuelingAircraft Fueler at Swissport Fueling
Emanuelu SAUVAOEmanuelu SAUVAO
LEAD FUELER at Swissport FuelingLEAD FUELER at Swissport Fueling
Agustin De La OAgustin De La O
Swissport Fueler Supervisor at Swissport FuelingSwissport Fueler Supervisor at Swissport Fueling