Abdullah Mohamed
Irvine,CA
Summary
Versatile professional with a diverse background in sales, customer service, and process optimization. Excels in fast-paced environments, delivering results and ensuring customer satisfaction. Skilled in team management, data entry, and handling high-volume calls with accuracy and efficiency. Strong communicator with a strategic mindset and problem-solving abilities. Seeking an opportunity to leverage my skills and drive organizational success.
Overview
9
9
years of professional experience
Work History
Debt Consultant
Americor
Irvine, CA
02.2023 - 12.2024
- Engage with potential clients via inbound and outbound calls to assess their financial situations, and offer tailored debt consolidation solutions.
- Conduct a detailed analysis to ensure a suitable client financial solution.
- Educate clients on debt relief options, guiding them through the benefits and process of consolidation.
- Utilize persuasive sales techniques to educate clients on how debt consolidation can improve their financial well-being.
- Handle objections effectively by addressing client concerns with accurate information, and reassurance.
- Follow up with potential clients to nurture leads, and convert inquiries into successful enrollments.
- Maintain compliance with industry regulations, company policies, and ethical sales practices.
Intake Specialist
Americor
Irvine, CA
06.2022 - Current
- Managed high-volume inbound and outbound calls to inform clients about Americor's services and assess their financial situations.
- Applied active listening and communication skills to gather detailed client information, and understanding their financial needs and goals.
- Reviewed financial documents to determine client eligibility.
- Ensured seamless transitions by communicating client eligibility to consultants.
- Delivered exceptional customer service, addressing inquiries, resolving concerns, and maintaining professionalism, empathy, and confidentiality throughout the intake process.
4o
Sales Representative Team Leader
OC Marketing
Tustin, CA
01.2018 - 03.2020
- Implemented successful methods to enhance customer onboarding.
- Provide guidance, coaching, and support to the sales team, helping them enhance their sales skills, overcome challenges, and achieve individual and team objectives.
- Conduct regular training sessions and workshops to improve the team's product knowledge, communication abilities, and persuasive techniques.
- Share relevant information with the team to adapt strategies.
- Provide regular performance updates and trend analysis for senior management.
- Set clear performance expectations, establish individual and team targets, and regularly track progress, offering feedback and conducting performance reviews to drive continuous improvement.
Administrative Clerk
John Wayne Airport
Irvine, CA
09.2015 - 08.2016
- Provided efficient administrative support by managing and maintaining records, files, and documents in a well-organized manner.
- Prepared and distributed internal and external correspondence, such as emails, memos, reports, and presentations.
- Handled incoming and outgoing phone calls, responding to inquiries and redirecting calls as necessary.
- Managed office supplies and inventory, ensuring adequate stock levels and placing orders when needed.
- Performed data entry and maintained accurate databases, spreadsheets, and reports.
Education
Bachelors - Business Analytics
Irvine Valley College
01.2018
Skills
- Team Leadership and Management
- Client Relationship Management
- Customer Service Excellence
- Active listening and empathy
- Data analysis and interpretation
- Strategic Planning and Execution
- Handling sensitive financial situations with professionalism
- Strong interpersonal communication
- Objection handling and negotiation
- Adaptability and Flexibility
- Ability to assess credit reports and financial documents
Timeline
Debt Consultant
Americor
02.2023 - 12.2024
Intake Specialist
Americor
06.2022 - Current
Sales Representative Team Leader
OC Marketing
01.2018 - 03.2020
Administrative Clerk
John Wayne Airport
09.2015 - 08.2016
Bachelors - Business Analytics
Irvine Valley College