Abdullahi Mohamud

-Direct care employee hiring and training for 245D program for Access Minnesota LLC.

-Service recipient evaluation, assessment for service needs and care coordination with cases managers.

-Care coordinator with service recipients and employee skillset evaluation to meet client needs daily.

-Worked with both employees and clients to develop, plan and coordinate care needs weekly.

• Provided guidance to employees on employee relations issues such as disciplinary actions, grievances, terminations and other related matters.
• Analyzed organizational structure to ensure alignment with business objectives while considering budget constraints.
• Advised senior management on best practices related to employment law compliance.
• Conducted recruitment activities including job postings, resume review, interviews and reference checks.
• Maintained a safe working environment by ensuring proper safety measures were taken when needed.
• Prepared reports on HR metrics such as turnover rates, absenteeism and diversity statistics.
• Collaborated with managers to identify staffing needs in order to develop effective recruitment strategies.
• Facilitated resolution of workplace disputes through mediation or arbitration when necessary.
• Assisted in the development of compensation plans that adhere to wage and salary laws and regulations.
• Performed background checks on potential candidates during the hiring process.
• Organized team building events for employees throughout the year to foster positive morale within the organization.
• Coordinated new hire onboarding processes by scheduling orientation sessions, preparing paperwork and providing general information about company policies.
• Responsible for tracking employee vacation time off requests ensuring they are approved in accordance with company policies.
• Participated in collective bargaining negotiations between management and union representatives.
• Reviewed, evaluated and modified Human Resources policies and procedures.
• Monitored compliance with labor regulations; provided advice regarding legal requirements affecting human resources decisions.
• Evaluated current HR systems to determine areas of improvement; implemented changes as necessary.
• Assisted in developing job descriptions for new positions within the organization.
• Developed training programs for staff members to ensure compliance with all applicable laws and regulations.
• Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
• Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
• Used data and analytics to improve company processes for recruitment, selection and onboarding.
• Compiled reports to provide management with accurate information and comply with policies and procedures.
• Worked with management to create performance measurement, employee development and employee compensation strategies.
• Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
• Identified operational weaknesses to improve or innovate people, programs and processes.
• Directed HR programs, policies and processes to improve operational efficiency.
• Handled sensitive employee and company information with highest level of confidentiality and discretion.
• Held exit interviews and documented information discussed with employees.
• Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
• Managed full-cycle human resource operational activities to maximize HR employee performance.
• Encouraged open communications, promoting positive and pro-employee work environment.
• Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
• Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
• Assisted in employee recruitment, hiring and interview processes.
• Reported on workplace health and safety compliance to superiors.
• Developed employee orientation and training programs for new hires.

• Coordinated with other departments to ensure projects were completed on time and within budget.
• Managed day-to-day operations of the department including scheduling tasks and assigning duties.
• Resolved customer complaints in a timely manner while upholding company standards.
• Ensured compliance with company policies and procedures related to project management activities.
• Facilitated communication between different departments in order to resolve issues quickly.
• Organized team events to promote a positive work environment.
• Maintained calendars of upcoming events, meetings and deadlines.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Issued work schedules, duty assignments and deadlines for office or administrative staff.
• Implemented departmental policies and standards in conjunction with management to streamline internal processes.
• Recruited, interviewed and selected employees to fill vacant roles.
• Reviewed employees' work to check adherence to quality standards and proper procedures.
• Resolved customer complaints or answered customers' questions.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Interpreted and explained work procedures and policies to brief staff.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Recommended solutions related to staffing issues and proposed procedural changes to managers.
• Developed work schedules according to budgets and workloads, covering priority tasks.
• Coordinated with other supervisors, combining group efforts to achieve goals.