Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Nasra Abdi

Nasra Abdi

SeaTac

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

2
2
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Safaricom
06.2022 - 11.2024
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries.
  • Assisted with training and mentoring new team members.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.
  • Adhered to company policies and procedures while providing superior service.
  • Assisted customers with product selection by providing detailed information about available products and services.
  • Maintained an updated knowledge base of current products, services, pricing, promotions.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
  • Met daily customer service quotas with a focus on quality.
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Provided bilingual support to customers, enhancing communication and satisfaction levels.
  • Resolved customer inquiries efficiently, ensuring accurate information delivery and timely follow-up.
  • Utilized CRM systems to track interactions and maintain detailed records of customer issues.
  • Collaborated with team members to streamline processes and improve response times for service requests.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.

Education

Health -

Nep College School
Garissa, Kenya

Skills

  • Customer service
  • Active listening
  • Time management
  • Data entry
  • Multi lingual

Languages

English
Full Professional
Swahili
Full Professional
somali
Full Professional
Arabic
Limited Working

Interests

  • Community Cleanup
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Volunteer Work

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Safaricom
06.2022 - 11.2024

Health -

Nep College School

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