Abdul Malik Mulk
Malaga,NJ
Summary
High-energy Area Supervisor brings outstanding leadership skills and industry knowledge developed over 8-year career. Polished in overseeing operations and delegating work to employees. Positive and upbeat professional with results-focused approach. Strong work ethic,adaptability and exceptional interpersonal skill.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Supervisor
Shinda Management
Queens Village, NY
02.2017 - Current
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Developed and maintained a positive working environment for all staff members.
- Monitored employee performance, providing feedback and coaching as needed.
- Resolved customer complaints in a timely and professional manner.
- Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Managed payroll activities including timesheets submission and approval process.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Managed daily operations, client relations and IT.
- Created a system to track tenant requests and maintenance activities.
- Coordinated with contractors for repairs, renovations and maintenance projects.
- Ensured compliance with relevant laws, regulations and company policies concerning housing operations.
- Monitored financial records such as rent payments, budgets, accounts receivables and payables and other related documents.
- Managed relationships with tenants, landlords, property owners and other stakeholders in the housing industry.
- Advised tenants on rental contracts, leases, payment plans and other related matters.
- Assisted tenants with applications for government-funded housing programs.
- Resolved tenant disputes through mediation or arbitration when necessary.
- Maintained accurate records of all tenant interactions including complaints, requests, lease renewals.
- Developed complex budget and forecasting scenarios to determine long-range planning for building operations.
- Assisted with creating policies to benefit residents by participating in housing boards, community meetings and taskforces.
- Organized interviews with prospective tenants and determined eligibility for housing community.
- Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
- Implemented property inspection procedures to maintain compliance with housing codes.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance and administration of various properties.
- Supervised production of annual rent, operating expense and real estate tax adjustments.
- Clear all HPD violation
Education
Associate of Arts -
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2005
Skills
- Business Development
- Staff Development
- Complex Problem-Solving
- Team Leadership
- Time Management
- Performance Evaluations
- Cross-Functional Teamwork
- Staff Training and Development
- Verbal and Written Communication
- Knows Yardi
- Problem Anticipation and Resolution
Certification
Ashworth College- Property Management
RAM -Registered in Apartment Management
REAC/UPCS/NSPIRE Certificate
CPM - IAP Career College
Timeline
Area Supervisor
Shinda Management
02.2017 - Current
Associate of Arts -
John Jay College of Criminal Justice of The City University of New York
Ashworth College- Property Management
RAM -Registered in Apartment Management
REAC/UPCS/NSPIRE Certificate
CPM - IAP Career College
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