Abdul Mansoor Mohammadi
Dorchester,MA
Summary
Proven expertise in vehicle inspection and exceptional customer service, honed at Enterprise Rent-A-Car and Delta Airlines Global Services. Demonstrated ability to secure cargo, navigate routes efficiently, and enhance passenger experience. Skilled in team building and safety protocols, ensuring operational excellence and client satisfaction. Achieved a notable increase in on-time deliveries and passenger feedback scores.
Overview
3
3
years of professional experience
Work History
Driver
Enterprise Rent-A-Car
Boston, MA
01.2025 - Current
- Checked vehicle after shift for damage.
- Followed routes assigned by dispatchers to meet delivery objectives.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Maintained accurate logs of vehicle inspections and repair status.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Delivered goods and services to customers on time and in excellent condition.
- Assisted with loading and unloading freight when necessary.
Passenger Service Agent
Delta Airlines Global Services
Boston , MA
04.2024 - 01.2025
- Took reservations from patrons by phone or online.
- Ensured all safety protocols were followed during the check-in process.
- Greeted passengers and assisted with their inquiries.
- Verified identification of passengers for security purposes.
- Interpreted identification labels and tags to properly route baggage and cargo.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Provided clients with assistance in preparing required travel documents and forms.
Passenger Service Agent
G2 Secured Staff
Boston, MA
04.2023 - 04.2024
- Took reservations from patrons by phone or online.
- Ensured all safety protocols were followed during the check-in process.
- Greeted passengers and assisted with their inquiries.
- Coached staff on strategies to enhance performance and improve customer relations.
- Processed reservations and issued travel and hotel vouchers.
- Recruited, trained and guided team members to offer every passenger top-notch service and support.
- Managed gate, ramp and cabin services for each flight.
Package Handler
Berry Global Group Inc
Leominster, MA
04.2022 - 04.2023
- Labeled parcels accurately according to company guidelines.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Packed boxes and stock using organizational guidelines.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Maintained accurate inventory records of incoming and outgoing shipments.
Education
High School Diploma -
Mia Omer Hight School
Afghanistan 01-2017
Skills
- Vehicle inspection
- Cargo securing
- Route navigation
- Defensive driving
- Customer service
- Communication skills
- Problem solving
- Training participation
- Attention to detail
- Verbal and written communication
- Delivery pickup
- City and non-city driving
- Safety protocols
- [Language] fluency
- Team building
- Passenger assistance
- Clean driving record
- Passenger guidance
Timeline
Driver
Enterprise Rent-A-Car
01.2025 - Current
Passenger Service Agent
Delta Airlines Global Services
04.2024 - 01.2025
Passenger Service Agent
G2 Secured Staff
04.2023 - 04.2024
Package Handler
Berry Global Group Inc
04.2022 - 04.2023
High School Diploma -
Mia Omer Hight School