Skilled IT Support Technologist with broad base of experience in techinical support, configuring computers, servers and peripheral devices to work within established company and security parameters. Resolves problems quickly, delivers high levels of customer satisfaction with deep understanding of system architecture and diagnostics. Excellent knowledge of Office 365 and IT management software.
Experience in handling networking concerns, implementing new software, installing new hardware, and addressing user concerns. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems.
Some of my duties include:
I am seeking a challenging position in an innovative, flexible organisation that will allow me to enhance my organisational and technical skills to the fullest.
ITIL Foundation (IT Serv. Mngt.)
529
Platforms:
Windows, Mac OS X, iOS, Android
Networking:
LANs / WANs / TCP / IP, DNS, HTTP, Wireless / VPN Architecture, Cisco Routers & Switches.
Hardware:
iPads, iMacs, tablets, desktops, laptops, printers, scanners, projectors
Applications:
Microsoft Teams, Skype for Business, SCCM, Zendesk, Norton / McAfee Antivirus, Symantec Backup Exec, Symantec Ghost Solution Suite, Norton Internet Security
Seeking sponsorship from Employer
Imran Ismail
IT Lead MaxiTRANS.
Phn: 0469407546