Summary
Overview
Work History
Education
Skills
Career Objective
Certification
Technical summary
Additional Information
Reference:
Timeline
Generic

Abdul Muhamid Siddiqui Mohammed

Burlington,MA

Summary

Skilled IT Support Technologist with broad base of experience in techinical support, configuring computers, servers and peripheral devices to work within established company and security parameters. Resolves problems quickly, delivers high levels of customer satisfaction with deep understanding of system architecture and diagnostics. Excellent knowledge of Office 365 and IT management software.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Software Developer

Intripit
05.2021 - 12.2023
  • Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
  • Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
  • Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.
  • Developed software for desktop and mobile operating systems.
  • Achieved faster development cycles using Agile methodologies, including Scrum or Kanban processes.
  • Facilitated seamless migrations to cloud-based solutions, enabling more flexible and cost-effective infrastructure management.
  • Tested and deployed scalable and highly available software products.

System Support Specialist

MaxiTRANS
02.2020 - 03.2021

Experience in handling networking concerns, implementing new software, installing new hardware, and addressing user concerns. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems.

Some of my duties include:

  • Resolved computer and system networking problems to maintain user productivity.
  • Technical Troubleshooting
  • End User Training
  • Virus Detection, Removal & Prevention
  • IT Infrastructure & Performance Tuning
  • System Upgrades & Optimization
  • Security, Backup & Recovery Solutions
  • Configured hardware, devices and software to set up work stations for employees.

Education

Master Of Science In Computer Information Systems - Specialisation in Artificial Intelligence.

Indiana Wesleyan University
Merrillville

Master of Information Technology - Information Technology

Central Queensland University
Melbourne, VIC
07.2016

Bachelor of Technology - Information Technology

Jawaharlal Nehru Technological University
INDIA
05.2012

Skills

  • Office 365
  • Desktop Support
  • Network Support
  • Smart hand and feet support
  • Computer System Diagnostics Software
  • System Maintenance
  • Multitasking and Prioritization
  • Attention to Detail
  • Customer Service Support
  • Troubleshooting Network Issues
  • Verbal and Written Communication
  • Machine learning
  • Natural language processing
  • Model development
  • Neural networks
  • Data visualization
  • PyTorch framework
  • Model evaluation

Career Objective

I am seeking a challenging position in an innovative, flexible organisation that will allow me to enhance my organisational and technical skills to the fullest.

Certification

ITIL Foundation (IT Serv. Mngt.)

529

Technical summary

Platforms:

Windows, Mac OS X, iOS, Android

Networking:

LANs / WANs / TCP / IP, DNS, HTTP, Wireless / VPN Architecture, Cisco Routers & Switches.

Hardware:

iPads, iMacs, tablets, desktops, laptops, printers, scanners, projectors

Applications:

Microsoft Teams, Skype for Business, SCCM, Zendesk, Norton / McAfee Antivirus, Symantec Backup Exec, Symantec Ghost Solution Suite, Norton Internet Security

Additional Information

Seeking sponsorship from Employer

Reference:

Imran Ismail

IT Lead MaxiTRANS.

Phn: 0469407546

Timeline

Software Developer

Intripit
05.2021 - 12.2023

System Support Specialist

MaxiTRANS
02.2020 - 03.2021

Master Of Science In Computer Information Systems - Specialisation in Artificial Intelligence.

Indiana Wesleyan University

Master of Information Technology - Information Technology

Central Queensland University

Bachelor of Technology - Information Technology

Jawaharlal Nehru Technological University