Abdulraheem Iyanda
Oklahoma City,Oklahoma
Summary
Detail-oriented and analytical Business Analyst with a background in Business Administration and Information Technology Management. Adept at gathering and analyzing data, optimizing processes, and leveraging IT solutions to enhance business operations. Strong communication, problem-solving, and collaboration skills with a commitment to continuous learning and process improvement.
Overview
4
4
years of professional experience
Work History
Technical Service Administrator
Costco
Oklahoma
11.2024 - 04.2026
- Delivered technical support and managed system administration for e-commerce and logistics platforms.
- Oversaw user account permissions and system configurations, ensuring precise documentation of technical processes and resolutions.
- Evaluated service requests and incident data to identify recurring issues and recommend process enhancements.
- Facilitated end-user support by delivering timely training and guidance on IT applications and internal tools.
E-commerce Agent
Costco
Oklahoma City, OK
09.2024 - 04.2026
- Facilitated high-quality customer interactions through multiple communication channels to enhance overall service experience.
- Utilized Oracle Service Cloud and internal systems to enhance member support by researching inquiries, processing orders, tracking shipments, and resolving issues promptly.
- Investigated customer concerns and trends to recommend enhancements that optimize service efficiency.
- Oversaw documentation of all interactions with meticulous attention to detail. Maintained CRM records to facilitate data-driven decision making for the team.
- Partnered with logistics and support departments to address complex cases, ensuring seamless order fulfillment and enhancing operational efficiency.
- Advocated for members by applying analytical skills to troubleshoot e-commerce and logistics issues.
Account Manager
Copper Creek Consulting
Oklahoma City, OK
01.2022 - 08.2024
- Delivered technical support and managed system administration for e-commerce and logistics platforms.
- Oversaw user account permissions and system configurations, ensuring precise documentation of technical processes and resolutions.
- Evaluated service requests and incident data to identify recurring issues and recommend process enhancements.
- Facilitated end-user support by delivering timely training and guidance on IT applications and internal tools.
Education
BBA - Business Administration IT Management
Western Governors University
Salt Lake City, UT06.2024
Skills
Microsoft Excel, Power BI, Tableau (for data visualization)
SQL (basic knowledge)
Salesforce CRM
Business Process Modeling (BPM)
JIRA & Confluence (basic understanding)
Accomplishments
Conducted business process reviews to identify efficiency gaps
• Improved data management processes in customer service roles, enhancing productivity
• Led training initiatives that resulted in improved customer satisfaction ratings
Timeline
Technical Service Administrator
Costco
11.2024 - 04.2026
E-commerce Agent
Costco
09.2024 - 04.2026
Account Manager
Copper Creek Consulting
01.2022 - 08.2024
BBA - Business Administration IT Management
Western Governors University