Abdulrahman Al Sabagh
Luxury Retail
Abu Dahbi,Madinat Khalifa
Summary
Proficient in managing boutique operations and teams with forward-thinking and creative mindset. Skilled in merchandising and promoting products to consumers and building long-lasting relationships. Successful at building niche store environments and stellar market reputation.
Overview
13
13
years of professional experience
Work History
Physical Trainer
Abu Dhabi Executive Office & Vogue Fitness
Abu Dhabi
10.2023 - Current
- Promoted safe workout space by routinely inspecting equipment for wear or damage, addressing any issues promptly.
- Organized community outreach events to promote health awareness and encourage participation in physical activities among local residents.
- Enhanced gym member retention through regular progress assessments and goal setting sessions.
- Developed successful weight loss programs, helping numerous individuals achieve their desired results over time.
- Continuously evaluated and adjusted clients'' programs, ensuring ongoing progress and adaptation to changing needs or goals.
- Implemented innovative training methods, keeping workouts fresh and challenging for clients of all skill levels.
- Increased client motivation and commitment to their fitness goals through consistent support and encouragement.
- Facilitated rehabilitation exercises for injured clients, working closely with healthcare professionals to ensure smooth recovery process.
- Stayed up-to-date with industry trends, regularly attending workshops and seminars to enhance professional development as trainer.
- Improved client fitness levels by developing personalized workout routines and nutritional plans.
- Delivered exceptional customer service, fostering positive atmosphere within gym environment.
- Conducted thorough fitness assessments to accurately gauge clients'' starting points and establish realistic objectives.
- Collaborated with multidisciplinary teams to provide comprehensive wellness programs for corporate clients.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Designed specific workout systems for individual clients based on performance ability.
Boutique Supervisor
Al Hazem
Qatar
02.2022 - 08.2023
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Implemented loss prevention measures which reduced instances of theft in boutique significantly over time.
- Developed strong relationships with vendors to negotiate favorable pricing, improving profit margins for boutique.
- Developed loyal customer base by consistently exceeding expectations for service quality and product knowledge, leading to increased repeat business and referrals.
- Managed daily operations efficiently, including opening/closing procedures, cash handling, and maintaining safe work environment for staff members.
- Resolved customer issues promptly, ensuring repeat business and positive word-of-mouth referrals.
- Mentored and trained new staff members, fostering supportive team environment that led to better overall performance.
- Analyzed sales data to identify trends and optimize merchandise assortment for peak seasons or special events.
- Increased boutique sales through effective visual merchandising and window displays.
- Improved operational efficiency with implementation of streamlined scheduling and task delegation processes.
- Coordinated seamless communication between sales associates and upper management to ensure smooth workflow across all departments within boutique.
- Streamlined inventory management by implementing efficient tracking systems and conducting regular stock audits.
- Evaluated competitor offerings periodically; adjusted pricing strategies accordingly so as not to lose market share within our target demographic segment.
- Facilitated open communication channels with clients through regular follow-ups, ensuring their satisfaction and addressing any concerns or issues proactively.
- Organized successful in-store events that attracted new clientele while building brand loyalty among existing customers.
- Conducted regular performance evaluations for staff members identifying areas of improvement, ultimately enhancing individual skill sets and overall team productivity levels.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Stayed on track to exceed 30% growth by skillfully managing personnel, inventory, and marketing resources
- Collaborated with store management to develop promotional strategies, leading to increased foot traffic and higher conversion rates.
Retail Sales Advisor
Al Hazem
Qatar
01.2020 - 01.2022
- Participated in ongoing training programs to expand product knowledge, ensuring accurate information and great storytelling was provided to customers.
- Collaborated with fellow team members during promotional events to drive increased foot traffic and sales revenue.
- Achieved higher sales results by utilizing effective upselling and cross selling techniques and engaging with customers.
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Facilitated welcoming environment for all shoppers through friendly interactions and attentive assistance.
- Assisted store management in maintaining merchandise displays for optimal visual appeal and inventory control.
- Boosted customer relation satisfaction by providing personalized product recommendations and efficient service.
- Enhanced overall store performance with exceptional attention to detail, organization, and time management skills.
- Consistently met or exceeded sales quotas by actively engaging with customers on sales floor.
- Balanced daily tasks effectively while remaining responsive to changing priorities within retail environment.
- Developed loyal clientele base by consistently delivering outstanding customer experiences tailored to individual needs and always keep myself aware of my clients needs and finds ways to enhance my CRM.
- Promoted positive work atmosphere among colleagues through teamwork initiatives that contributed to achieving common goals and reaching boutique target and targets of different KPI's such as conversion rate and UPT and others
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Luxury Fashion Sales Associate
Blue Salon
Qatar
01.2016 - 01.2019
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Stayed current on company offerings and industry trends.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients. (CRM)
- Consulted with businesses to supply accurate product and service information.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Met existing customers to review current services and expand sales opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Liaised between customers and organization with particular focus on working with sales department.
Customer Service
Ooredoo
Qatar
01.2012 - 01.2015
- Identify and assess customer's needs to achieve satisfaction
- Build suitable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents.
- Responded proactively and positively to rapid change
- Implemented and developed customer service training processes
- Managed timely and effective replacement of damaged or missing products
- Created and maintained detailed database to develop promotional sales
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Received superior customer service satisfaction scores for 6 consecutive quarters
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings 25%
- Provided exceptional customer service, resolving complex issues promptly and effectively
- Assisted and motivated associates to deliver excellent customer service daily
- Promoted company brand and unique offerings through personalized customer service
Education
Personal Trainer Certification - Level 3 Personal Trainer
International Fitness Alliance
Qatar 10.2021 - 2023.06
Personal Trainer Certification - Fitness Instructor
International Fitness Alliance
Qatar 06.2021 - 2023.07
High School Diploma -
Tarbya Al Hadeesa
06.2013 - 2013.08
Skills
MS Office
Languages
Arabic (native
Proficient
C2
English (fluent)
Proficient
C2
French
Upper intermediate
B2
fitness
In addition to my professional achievements in luxury retail sales, I have a strong personal interest in fitness and personal training. Recognizing the importance of maintaining a healthy lifestyle, I have pursued several courses to enhance my knowledge in this area. These courses have equipped me with a deeper understanding of exercise physiology, nutrition, and effective training techniques. I am passionate about helping others achieve their fitness goals and believe that my dedication to personal wellness complements my commitment to delivering exceptional customer service in the luxury retail sector
Timeline
Physical Trainer
Abu Dhabi Executive Office & Vogue Fitness
10.2023 - Current
Boutique Supervisor
Al Hazem
02.2022 - 08.2023
Personal Trainer Certification - Level 3 Personal Trainer
International Fitness Alliance
10.2021 - 2023.06
Personal Trainer Certification - Fitness Instructor
International Fitness Alliance
06.2021 - 2023.07
Retail Sales Advisor
Al Hazem
01.2020 - 01.2022
Luxury Fashion Sales Associate
Blue Salon
01.2016 - 01.2019
High School Diploma -
Tarbya Al Hadeesa
06.2013 - 2013.08
Customer Service
Ooredoo
01.2012 - 01.2015
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