Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Attentive and passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Overview
8
8
years of professional experience
Work History
Direct Support Specialist
Morning View Care Center Community Services
10.2017 - Current
Improved client satisfaction by providing personalized care and support tailored to individual needs.
Enhanced quality of life for clients through the implementation of engaging activities and social interactions.
Promoted independence among clients by teaching essential life skills and offering consistent encouragement.
Collaborated with interdisciplinary team members to develop comprehensive care plans addressing clients'' unique requirements.
Provided a safe and supportive environment, closely monitoring client behaviors and intervening as necessary.
Maintained detailed records of client progress, sharing updates with relevant parties during regular meetings.
Facilitated community integration for clients by accompanying them to various events and outings, fostering social connections.
Administered medication to clients according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
Assisted with daily living activities such as meal preparation, personal hygiene, and housekeeping tasks, promoting self-sufficiency when possible.
Effectively communicated with clients using various methods including verbal prompts, visual cues, or assistive technology devices as needed.
Increased client safety through continuous assessment of potential risks within the home environment and implementing preventative measures accordingly.
Supported families in understanding their loved ones'' abilities and needs, providing resources for additional assistance when required.
Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
Managed challenging behaviors effectively through de-escalation techniques and non-violent crisis intervention strategies when necessary.
Coordinated transportation arrangements for clients both independently or utilizing agency-provided vehicles as needed for appointments or outings.
Actively listened to clients'' concerns and input regarding their care plans, incorporating feedback into service modifications when appropriate.
Served as an advocate for clients during interactions with external providers or agencies ensuring fair treatment and access to necessary resources or accommodations.
Utilized effective time management skills to balance competing priorities and ensure all clients received consistent, high-quality support.
Delivered comprehensive, client-focused care by maintaining up-to-date knowledge of each individual''s specific health concerns and modifying support strategies accordingly.
Contributed to a positive team dynamic among fellow Direct Support Specialists through open communication, collaboration, and sharing best practices.
Monitored clients to assess and report physical and behavioral changes to supervisors.
Developed rapport to create safe and trusting environment for care.
Administered medication as directed by physician.
Led patient or group recreational activities for enhanced patient outcomes.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Developed and implemented individualized care plans to meet individual needs of each client.
Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Assisted disabled clients to support independence and well-being.
Transported clients to medical and dental appointments to provide support.
Supervised daily activities and provided assistance to staff.
Educated clients and family members on relevant topics to support independent living.
Researched community resources and services to provide accessibility and assistance to clients.
Maintained clean, safe, and well-organized patient environment.
Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Monitored progress and documented patient health status changes to keep care team updated.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Technical Support Specialist
Abacus Staffing
01.2016 - 06.2018
Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
Reduced response time with effective communication skills, ensuring customers received prompt assistance.
Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
Implemented feedback mechanisms to gather valuable insights from clients, resulting in continuous service improvement.
Education
Bachelor of Science - Consumer Science Family Financial Services
Ohio State University
Columbus, OH
12.2023
Associate of Science - Computer Science/Business Administration
Ohio State University
Columbus, OH
06.2018
High School Diploma -
Beechcroft High School
Columbus, OH
05.2015
Skills
Empathy and Compassion
Decision Making
Effective Communication
Stress Management
Safety Awareness
Personal Care Assistance
Medication Administration
Transportation Assistance
Behavior Management
Record Keeping
First Aid and CPR
Time Management
Patience and Understanding
Adaptive Equipment Use
Active Listening
Computer Literacy
Teamwork and Collaboration
Multitasking Abilities
Problem Solving
Activity Planning
Community Integration
Meal Preparation
Direct Patient Care
Patient Management
Client Documentation
Behavioral Management
Health and Safety Requirements
Care Plan Management
Soccer and Running
I love to play soccer and running. I did both sport in high school. I played semi pro soccer for Classical Eagles.
Timeline
Direct Support Specialist
Morning View Care Center Community Services
10.2017 - Current
Technical Support Specialist
Abacus Staffing
01.2016 - 06.2018
Bachelor of Science - Consumer Science Family Financial Services
Ohio State University
Associate of Science - Computer Science/Business Administration
Ohio State University
High School Diploma -
Beechcroft High School
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