Summary
Overview
Work History
Education
Skills
Timeline
Generic

ABDULRAHMAN MAHRAT

Lombard

Summary

Detail-oriented Supply Chain Coordinator with hands-on experience in international freight operations, trade support analysis, and logistics optimization. Skilled in resolving shipping claims, improving carrier performance, and enhancing process efficiency through data-driven insights. Known for proactive communication, cross-functional collaboration, and delivering seamless coordination between clients and internal teams.

Overview

6
6
years of professional experience

Work History

Trade Support Clerk

MEDITERRANEAN SHIPPING CO. (MSC)
06.2022 - Current
  • • Document and manage all client trade support inquiries in tracking systems, ensuring accurate data capture for analysis and resolution.
    • Analyze global freight operations, perform internal audits, and deliver actionable recommendations to optimize workflows, reduce costs, and improve service quality.
    • Investigate and resolve international shipping claims, addressing delivery issues and billing discrepancies between carriers and clients.
    • Review carrier contracts, pricing structures, and freight payment records to ensure compliance and cost efficiency.
    • Generate detailed freight progress reports and monthly performance summaries to support strategic decision-making by management.

CLIENT RELATIONS ASSOCIATE

ALLIED UNIVERSAL
07.2020 - 09.2021
  • Provided the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc. Took accountability to fully understand the member's needs by building a trusting and caring relationship with the member. Educated providers on our self-service options; Assists client with credentialing and re-credentialing issues. Identified operational opportunities for continuous improvement, initiate changes to center processes, as needed, through the use of company approved procedures.

CUSTOMER ADVOCATE

ALI & CO.
12.2019 - 06.2020
  • Guided and processed customer orders and inquiries in a fast-paced environment into a Windows based database with speed and accuracy for order and quote history. Worked to enable best in class communication with our customers via phone and email to provide order status and customer communication and triage calls to correct departments to mitigate and escalate concerns. Supported Management when requested to create reports for assigned customers to identify, own, and track any issues with an account, according to call escalation procedure, to reach resolution. Used applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received.

Education

Bachelor of Science - Bachelor of Science - BS, Accounting

Elmhurst University
Elmhurst, IL
05-2025

Skills

  • Leadership experience
  • Organizational development
  • Excellent customer relation skills
  • Financial spreadsheets and presentation documents
  • Budgeting and financial management
  • Bilingual (fluent in Arabic)
  • Project Support
  • Expense reports

Timeline

Trade Support Clerk

MEDITERRANEAN SHIPPING CO. (MSC)
06.2022 - Current

CLIENT RELATIONS ASSOCIATE

ALLIED UNIVERSAL
07.2020 - 09.2021

CUSTOMER ADVOCATE

ALI & CO.
12.2019 - 06.2020

Bachelor of Science - Bachelor of Science - BS, Accounting

Elmhurst University

Similar Profiles

CREATE PROFILE