KURISTON TATMAN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Vital Choice
06.2020 - Current
- Promptly responded to inquiries and requests from prospective customers
- Consistently exceeded customer satisfaction goals by 20% month over month, leveraging insights to enhance the customer experience and identify upsell and cross-sell opportunities
- Engaged with over 80 customers daily, adeptly assisting in product location and ensuring seamless sales transactions
- Managed and resolved nearly 500 inquiries weekly, consistently achieving performance targets for response time and accuracy
- Played a key role in training three call center employees on multiline telephone systems, customer service strategies, and effective consultative sales techniques
- Proactively guided customers through product selections, effectively driving purchase decisions through personalized recommendations
Call Center Agent
Global Response
12.2017 - 05.2022
- Provided assistance to a high volume of customers, addressing about 300 calls daily with a positive attitude and a strong commitment to customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved customer issues, concerns, and complaints in a courteous and efficient manner
- Documented customer interactions, issues, and resolutions
- Collaborated with team members and other departments to address customer needs
- Stayed informed about the company’s products, services, and promotions
- Continuously updated knowledge about industry trends and changes
Outbound Sales Call Center Agent
Purple Carrot
05.2016 - 11.2017
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Actively pursuing sales opportunities by identifying customer needs, suggesting appropriate products or services, and persuading customers to make purchases
- Achieved high satisfaction ratings through proactive one-call resolutions of customer issues
- Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
Tier1 IT Support Tech
Viatel
10.2014 - 01.2016
- Providing initial point of contact for customers experiencing technical issues or requests via phone, email, or ticketing system
- Diagnosing and resolving technical issues related to hardware, software, networking, and other IT systems
- This may involve remote troubleshooting or onsite support
- Escalating complex or unresolved issues to Tier 2 support or other technical teams, following established escalation procedures
- Adhering to company policies, procedures, and security standards in all IT support activities
- Keeping customers informed of incident status and resolution progress, providing clear and professional communication throughout the support process
Administrative Assistant
St James's Hospital
05.2013 - 10.2014
- Collaborated with healthcare professionals, nurses, and other staff to facilitate efficient patient care
- Adhered to healthcare regulations, including HIPAA, to ensure the confidentiality and security of patient information
- Proficient in office software (e.g., Microsoft Office Suite) and electronic medical records systems
- Maintained and updated patient records, ensuring accuracy and compliance with confidentiality regulations
- Assisted in the organization and filing of medical documentation
Education
Bachelor's - Classics & Ancient History
Trinity College Dublin
12.2015
Skills
- Excellent verbal and written communication skills
- Sales
- Strong organizational and multitasking abilities
- Empathy
- Flexibility to adapt to changing priorities
- Ability to work effectively under pressure
- Troubleshooting
- Scheduling
- Reading comprehension
Timeline
Customer Service Representative
Vital Choice
06.2020 - Current
Call Center Agent
Global Response
12.2017 - 05.2022
Outbound Sales Call Center Agent
Purple Carrot
05.2016 - 11.2017
Tier1 IT Support Tech
Viatel
10.2014 - 01.2016
Administrative Assistant
St James's Hospital
05.2013 - 10.2014
Bachelor's - Classics & Ancient History
Trinity College Dublin
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