ABDULRAHMAN SOBOWALE
Albany,NY
Summary
I'm a driven and committed college student who is eager to contribute my broad work experience as a route sales representative, assistant management and remote customer service representative to your company as a service desk technician. I can significantly benefit your team's efforts thanks to my special experience and keen interest in cybersecurity. I honed my interpersonal and communication abilities while serving as a route sales agent, resulting in fruitful contacts with clients. I now have a customer-centric perspective and an appreciation for the significance of protecting sensitive data, which is a key component of cybersecurity. I am an excellent candidate for your cybersecurity intern position due to my unique combination of customer service expertise, leadership skills, and remote support abilities, as well as my growing interest in cybersecurity and project management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ROUTE SALES REP, CUSTOMER SERVICE
FritoLay
01.2022 - Current
- Gained experience in troubleshooting handheld devices and familiarity with sales software that can serve as a foundation in IT
- Keeping accurate documentation of customer transactions helps with documenting support requests, tracking issues, and maintaining records for troubleshooting and reporting purposes
- Conveying information about new products and implementing them helps with conveying technical issues to end users and providing solutions to the issues
- Developed and maintained relationships with current customers
- Reported any discrepancies between orders and actual items received and delivered promptly to management staff
- Identified prospective customers by using business directories and following leads from existing clients
- Followed safety rules to keep a clean driving record with no accidents or incidents
- Participated in promotional activities such as special events and trade shows
- Utilized effective problem-solving skills when resolving customer issues.
REMOTE CUSTOMER SERVICE TECHNICIAN(SEASONAL)
Uncommon Goods
10.2021 - 12.2021
- Working remotely requires me to multitask through several customer issues, which aligns with handling multiple customer situations and tickets with the use of Zendesk
- Guiding customers through several troubleshooting steps and applying it to the responsibility of helping end-users with technical issues and troubleshooting
- Implementing effective timely responses and customer resolutions helps with essential IT roles
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports
- Answered customer inquiries and provided accurate information regarding products and services
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
CASHIER/TEAM LEAD/ASSISTANT MANAGER
Eblens LLC
01.2018 - 01.2021
- Experience in delivering top-notch service by answering questions and addressing customer concerns that can assist with helping end-users
- Working as a team leader is an experience that would translate to working with different IT support teams and managing a help desk team
- Working in a fast-paced industry by keeping up with the latest fashion trends and ever-changing environments helps with adapting to user needs in technology
- Monitored cashiers to ensure accuracy in transactions and compliance with company policies
- Recruited, trained, and supervised staff members while providing guidance and support when necessary
- Managed the store's inventory levels by conducting regular audits and ordering new stock as needed
- Maintained accurate records of financial transactions using POS systems or manual registers
- Performed administrative tasks such as filing paperwork or preparing documents for audits
- Participated in meetings with other managers to discuss operational plans or initiatives
- Inventoried stock and placed new orders to maintain supplies for expected demand
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Mentored employees in the management of complicated sales, complex issues, and difficult customers
- Provided leadership insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
BACHELOR OF SCIENCE - CYBERSECURITY(CONCENTRATION IN PROJECT MANAGEMENT) -
Southern New Hampshire University
New Hampshire, NH05.2025
CERTIFICATION - CYBERSECURITY -
Thinkful
Albany, NY08.2023
SOME COLLEGE - COMPUTER SCIENCE -
ASA College
Brooklyn, NY05.2021
SOME COLLEGE - COMPUTER SCIENCE -
College of Saint Rose
Albany, NY05.2018
Skills
- Zendesk Ticketing systems
- DNS Networking
- Data Management
- Data Security
- Troubleshooting and Diagnosis
- Software Proficiency
- Performed security audits on systems and networks to determine vulnerabilities
- Recommended methods for safeguarding computer configurations and data files against malware, phishing and other threats
- Reviewed violations of computer security procedures and implemented measures to prevent reoccurrence
- Facilitated risk assessments and contingency plans prior to project rollouts
- Powershell Scripting
- Active Directory
Certification
Comptia Security
References
References available upon request
Timeline
ROUTE SALES REP, CUSTOMER SERVICE
FritoLay
01.2022 - Current
REMOTE CUSTOMER SERVICE TECHNICIAN(SEASONAL)
Uncommon Goods
10.2021 - 12.2021
CASHIER/TEAM LEAD/ASSISTANT MANAGER
Eblens LLC
01.2018 - 01.2021
BACHELOR OF SCIENCE - CYBERSECURITY(CONCENTRATION IN PROJECT MANAGEMENT) -
Southern New Hampshire University
CERTIFICATION - CYBERSECURITY -
Thinkful
SOME COLLEGE - COMPUTER SCIENCE -
ASA College
SOME COLLEGE - COMPUTER SCIENCE -
College of Saint Rose