Abdulrahman Trad
Garden Grove,CA
Summary
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Restaurant Owner
Jerusalem Chicken
Los Angeles, CA
07.2022 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Hired, trained and motivated staff to fill all restaurant openings.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Ensured compliance with local health codes and safety regulations.
- Delegated work to staff, setting priorities and goals.
- Negotiated contracts with vendors for food, equipment and supplies.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Assisted staff by serving food and beverages or bussing tables.
- Trained new employees to perform duties.
- Developed menus that featured local ingredients while meeting customer demands.
- Coordinated catering services when requested by customers .
- Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
- Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Inspected dining and serving areas for cleanliness and proper setup.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maintained up-to-date knowledge of industry trends and best practices.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Store Owner
Metro by T-Mobile
Santa Ana, CA
03.2018 - 02.2020
- Provided training for employees on product knowledge and customer service techniques.
- Welcomed customers and offered assistance with browsing and purchasing needs.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in an efficient manner while ensuring satisfaction at all times.
- Managed sales presentations to promote product and brand benefits.
- Mitigated business risks by working closely with staff members and assessing performance.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented a customer loyalty program to increase repeat business.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Accounting Manager
Best Fresh Produce / Orchid Dates Corp
Los Angeles, CA
01.2018 - 07.2019
- Coordinated preparation of external audit materials and external financial reporting.
- Evaluated and approved billing invoices and expense reports to monitor and ensure cash flow and cost containment.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Managed accounts payable and receivable, ensuring timely processing and collection.
- Reconciled complex accounts and resolved discrepancies to maintain accurate financial records.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted testing of software and systems to ensure quality and reliability.
Restaurant Manager
Zait & Zaatar
Anaheim, CA
06.2015 - 12.2017
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Updated computer systems with new pricing and daily food specials.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Housekeeper
Surf & Sand Resort
Laguna Beach, CA
03.2015 - 06.2015
- Reported any maintenance issues or damage to supervisors immediately.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Communicated with maintenance team on damages to repair.
- Responded to requests from guests regarding housekeeping needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Magnolia High School
Anaheim, CA06-2014
Some College (No Degree) - Automotive Engineering
Cypress College
Cypress, CACertificate - Automotive & EV Technology
Universal Technical Institute
Long Beach, CA10-2025
Skills
I have completed so far the following courses at UTI Long Beach:
- Hybrid-Introduction to Engines
- Hybrid-Introduction Automotive Physical Science: Undercar Systems
- Hybrid-Manual Transmissions
- Hybrid-Automotive Physical Science Principles: Electrical Fundamentals
- Hybrid-Electrical Applications
- Hybrid-Introduction to Drivability
In addition I have these skills:
- Tire mounting and balancing
- Inspecting vehicles
- Brake systems understanding
- Suspension systems understanding
- Optimizing engine performance
- Brake systems knowledge
- Tire services
- Replacing parts
- Service order preparation
- Hazardous waste management
- Repair quotes
- Replacing filters
- Oil change services
- Brake system repair
- Installing equipment
- Drivability issues
- Changing tires
- Electrical circuits diagrams
- Customer relations
- Vehicle maintenance
- Manual transmissions
- Hand and power tools
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Restaurant Owner
Jerusalem Chicken
07.2022 - Current
Store Owner
Metro by T-Mobile
03.2018 - 02.2020
Accounting Manager
Best Fresh Produce / Orchid Dates Corp
01.2018 - 07.2019
Restaurant Manager
Zait & Zaatar
06.2015 - 12.2017
Housekeeper
Surf & Sand Resort
03.2015 - 06.2015
High School Diploma -
Magnolia High School
Some College (No Degree) - Automotive Engineering
Cypress College
Certificate - Automotive & EV Technology
Universal Technical Institute