Abdul Rasheed Mohammed
1935 W Busoni Pl,AZ
Summary
To achieve a position where my knowledge can be used effectively to make a career allows me to grow and learn continuously.
Overview
7
7
years of professional experience
Work History
Service Team Analyst II
Uber India Research and Development Private Limited
09.2018 - 12.2021
- Worked here as Analyst since 2018
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Enhanced interfaces to promote better functionality for users.
- ANZ - Rider Trips
- Worked on tickets related to trips where riders reach us out with issues such as Upfront front fares, wait time fees and cancellation trips, and app-related issues
- Worked with our SME on changing replies for UberPool Trips
- Mentored new hires on Rider Trips
- ANZ - Accounts & Payments
- Worked on tickets where riders reach us out about Payment related queries such as duplicate charges
- Authorization holds, and unrecognized charges
- Worked on tickets about Account related issues such as unable to sign in, unable to sign up, blocked accounts
- Mentored new hires to achieve goals on R2 and CSAT targets
- Taken team huddles to give product knowledge and to make sure everyone is on the same page
- Maintaining SLA for the shift
- US & C Rider Trips
- Working on rectifying the issues with the Uber app where the riders shouldn’t face any problems
- Giving insights to the products getting launched in the US & C
- Scrubbing the data and analyzing the issues
- Career Projects in RDT US&C:
- Authorization Hold DSAT analysis
- BOT response project
- Bliss project with the engineering team
- Ticket’s reopened rate analysis
- UFP Trip team DSAT analysis
- RT CSAT on Professionalism & UFP charged correctly
- Missed Face mask covering
- Surge Policy Project
- Professionalism Policy Project
- POE Project
- Prop 22 Project
- Customer Experience with a bot automation project
- RT Routing Project
Digital & Devices Technical Associate
Amazon Development Center India PVT LTD
07.2017 - 09.2018
- Worked here as a Digital & device technical support where I used to help customers who were facing issues with the digital content and devices of Amazon
- The mode of contact was calls, chats and emails
- I was supporting devices like Kindle and
- FireTV
- The digital content I was supporting was Amazon App store, Prime Videos, and Twitch
- Career projects at Amazon:
- Testing new devices before the launch on the Amazon website
- I did pilot on FireTV Cube device and also on Twitch
- Mentored new hires as per the requirements
- Also supported different marketplaces in Amazon
Transcriptionist
Infoesearch ITES
01.2015 - 10.2015
- Worked here as a Media Transcription where I used to transcribe media files as per the client’s requirement
- Transcription of feature films, TV shows, and News with American, Australian, and British accents
- The goal was to deliver words for the people who are dealing with hearing loss
- Career projects in Infoesearch:
- I have mentored a few people here
- Worked on a pilot project where I had to transcribe American country accent
- Also was flexing as a QC
Education
Master of Science - Information Technology
University of The Cumberlands
Williamsburg, KY09.2023
B.Tech - CSE
Nizam Institute of Engg. & Tech. affiliated to JNTU
2015
Intermediate - undefined
Narayana Junior College
2010
S.S.C - undefined
St. Adams high school
2007
Skills
- Confident, Hard Working, Dedicated and Determined
- Statistic Analysis
- Complex Problem-Solving
- Hardware and Software Optimization
- Large Dataset Manipulation
- Team player
- SQL
- Great communication skills
- Analytical Thinking
Timeline
Service Team Analyst II
Uber India Research and Development Private Limited
09.2018 - 12.2021
Digital & Devices Technical Associate
Amazon Development Center India PVT LTD
07.2017 - 09.2018
Transcriptionist
Infoesearch ITES
01.2015 - 10.2015
Master of Science - Information Technology
University of The Cumberlands
B.Tech - CSE
Nizam Institute of Engg. & Tech. affiliated to JNTU
Intermediate - undefined
Narayana Junior College
S.S.C - undefined
St. Adams high school
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