Abdulsalam Ahmed
Doha
Summary
Experienced customer service professional with over 9 years in the aviation and service industries, seeking to leverage my expertise as a Customer Service Supervisor at Hamad International Airport. Committed to delivering exceptional customer experiences and enhancing operational efficiency
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Excellence Training Center
Doha
01.2023 - Current
- Deliver exceptional customer support, addressing inquiries, complaints, and feedback in a timely manner
- Assist in organizing and managing training events, ensuring smooth operations and positive participant experiences
- Conduct customer satisfaction surveys and provide actionable insights to improve services
- Maintain accurate records of customer interactions and assist in the preparation of reports for management
- Contributed to the development and implementation of customer service initiatives, resulting in a 10% increase in response efficiency
Customer Service Representative
Fabiano Trading and Contracting Company
Qatar
01.2020 - 12.2022
- Provided exceptional customer service to clients, addressing inquiries and resolving issues promptly
- Assisted in the development of customer service policies and procedures
- Coordinated with various departments to ensure timely and accurate information was provided to customers
- Maintained detailed records of customer interactions and transactions for future reference and analysis
- Received recognition for consistently achieving high customer satisfaction ratings
Customer Service Supervisor
Federal Airports Authority of Nigeria (FAAN)
Lagos
01.2015 - 12.2019
- Led a team of 15 customer service agents, ensuring the delivery of high-quality service to passengers
- Managed daily operations in customer service, including handling escalated complaints and providing solutions
- Developed and implemented training programs to improve staff performance and customer satisfaction
- Collaborated with airport security and other departments to enhance passenger experience and safety
- Monitored and analyzed customer feedback, achieving a 15% increase in overall customer satisfaction
Education
Bachelor of Science in Political Science -
Federal University Dutsin-Ma
01.2021
Skills
- Leadership and Team Management
- Conflict Resolution and Problem Solving
- Excellent Communication and Interpersonal Skills
- Effective Time Management
- Data Analysis and Reporting
- Computer Skills (MS Office: Word, PowerPoint, Excel)
- Customer Support
Affiliations
- Member of the International Customer Service Association (ICSA)
- Member of the Customer Experience Professionals Association (CXPA)
Certification
- Certificate in Customer Service Management
- Advanced Training in Conflict Resolution
- Team Management and Supervision
Accomplishments
- Successfully led a customer service team to achieve a 15% increase in overall customer satisfaction at FAAN.
- Awarded Employee of the Year at Fabiano Trading and Contracting Company for outstanding customer service.
- Implemented a new feedback system at Excellence Training Center that increased response efficiency by 10%.
References
Available upon request.
Timeline
Customer Service Associate
Excellence Training Center
01.2023 - Current
Customer Service Representative
Fabiano Trading and Contracting Company
01.2020 - 12.2022
Customer Service Supervisor
Federal Airports Authority of Nigeria (FAAN)
01.2015 - 12.2019
Bachelor of Science in Political Science -
Federal University Dutsin-Ma
- Certificate in Customer Service Management
- Advanced Training in Conflict Resolution
- Team Management and Supervision
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