Abdul Samad Shaikh
Winnipeg, MB,Canada
Summary
Goal-oriented customer service specialist with a passion for client-centric service. Proven drive, communication skills, and emotional intelligence with comprehensive digital literacy spanning various platforms and devices, including smartphones, tablets, and laptops, adept at leveraging technology to enhance client experiences. Flexible schedule availability and eager learner, ready to pursue financial certifications while having track record in building rapport and maintaining client relationships within the financial, service or retail industry.
Overview
6
6
years of professional experience
Work History
Global Operation Specialist
Skipthedishes
06.2023 - 02.2024
- Provide best in class stakeholder experience to couriers, customers, and restaurants.
- Apply Skip’s technology and tools to continuously optimize the stakeholder experience.
- Using internal tools and resources to ensure that all couriers are having the best possible experience on the JET (Justeattakeaway) platform.
- Responsible for meeting and exceeding personal performance KPIs to ensure that we are delivering on a best in class stakeholder experience.
- Coordinated cross-functional teams for successful project execution and timely delivery of services.
- Having track record of handling 1000 plus calls and chats in week.
Customer Solution Expert
Shaw Communications Inc
01.2023 - 08.2023
- Managed high-volume workload under tight deadlines, consistently meeting or exceeding productivity targets.
- Contributed to sales growth by identifying upselling opportunities while solving customers'' issues.
- Achieved high levels of customer satisfaction with empathetic listening skills during challenging situations.
- Developed strong relationships with clients, leading to higher retention rates and repeat business.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Store Associate
TJX-Homesense
03.2021 - 01.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Guest Service Attendant
Petro-Canada
10.2017 - 09.2020
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Contributed to revenue growth by upselling available room upgrades and add-on services.
- Served as a knowledgeable resource for visitors seeking information about local points of interest.
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg, MB04.2023
High School Diploma -
International College of Manitoba
Winnipeg Manitoba12.2018
Skills
- Workforce Planning
- Client relations expert
- Scheduling Coordination
- Operational Efficiency
- Logistics Management
- Cross-Functional Communication
- Human relations
- Onboarding Design
Timeline
Global Operation Specialist
Skipthedishes
06.2023 - 02.2024
Customer Solution Expert
Shaw Communications Inc
01.2023 - 08.2023
Store Associate
TJX-Homesense
03.2021 - 01.2023
Guest Service Attendant
Petro-Canada
10.2017 - 09.2020
Bachelor of Arts - Economics
University of Manitoba
High School Diploma -
International College of Manitoba
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