Abdul Samed Mohammed Sani
Bronx,United States
Summary
Dynamic and results-oriented professional with a proven track record at Gallaudet University, enhancing customer service and IT support. Excelled in team collaboration and problem-solving, significantly improving client satisfaction. Skilled in technology troubleshooting and possesses strong communication abilities. Expertise in Python and a commitment to excellence underscore my career achievements.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Gallaudet Technology Service at Gallaudet University
Washington, D.C.
08.2022 - Current
- Greet and assist clients through walk-in, virtual, and eLearning support, including Gallaudet Technology Service chat and zoom
- Address and resolve IT Service Desk tickets
- Troubleshoot technology issues
Student Ambassador
Maguire Welcome Center at Gallaudet University
Washington, D.C.
08.2022 - Current
- Assist visitors by providing them with a warm welcome
- Conducted campus tours and managed front desk duties
- Lend a helping hand during Undergraduate Open Houses and other important campus group events
Video Relay Service Tester
MITRE
Washington, United States
02.2023 - 07.2024
- Company Overview: Test in our Federal Communications Commission-sponsored lab supports the goal of achieving a more equitable telecommunications landscape for the deaf and hard-of-hearing individuals
- Test in our Federal Communications Commission-sponsored lab supports the goal of achieving a more equitable telecommunications landscape for the deaf and hard-of-hearing individuals
- This project is a partnership with MITRE and will inform the Federal Communications Commission on priorities, needs, and problems with relay services
- Work with a team of researchers to test videophone/VRS technology
- Test in our Federal Communications Commission-sponsored lab supports the goal of achieving a more equitable telecommunications landscape for the deaf and hard-of-hearing individuals
Student Health Ambassador
Peer Health Advocates at Gallaudet University
Washington, D.C.
01.2021 - 05.2022
- Supported additional activities, tasks, and projects related to health and wellness programs
- Developed programs and health booths and posted material by using planning forms
- Responded to students' needs for mental, emotional, and physical support
Education
B.S. - Information Technology
Gallaudet University
Washington, D.C.05.2025
WASSCE -
Senior High Technical School for the Deaf
Mampong, Akuapem05.2017
Skills
- Communication and interpersonal skills
- Effective time management
- Ability to work in a team
- Takes direction well
- Quick to learn new skills
- Able to work independently
- Attention to detail
- Familiarity with technology
- Microsoft Excel
- Microsoft Word
- Photography
- Python
- Web developer
- Cybersecurity
- Customer focus
- Technical support
Technology Platforms
- Microsoft Excel, Proficient
- Microsoft Word, Proficient
- Photography, Proficient
- Python, Moderate
- Web developer, Moderate
- Cybersecurity, Beginner
Timeline
Video Relay Service Tester
MITRE
02.2023 - 07.2024
Customer Service Assistant
Gallaudet Technology Service at Gallaudet University
08.2022 - Current
Student Ambassador
Maguire Welcome Center at Gallaudet University
08.2022 - Current
Student Health Ambassador
Peer Health Advocates at Gallaudet University
01.2021 - 05.2022
B.S. - Information Technology
Gallaudet University
WASSCE -
Senior High Technical School for the Deaf
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