Antione R. Warmack
Patient Navigator
Washington,DC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
PATIENT NAVIGATOR
Us Helping Us, People Into Living
01.2025 - Current
- Connected patients with appropriate specialists, community resources, and support services.
- Verified eligibility and benefits with insurance companies.
- Notified patients of co-pays and self-pay responsibilities.
- Greeted patients and family members with professionalism and empathy.
- Inputted accurate data into electronic health records (EHR) systems.
- Scanned and stored documents, including ID, and insurance cards
- Ensured compliance with HIPPA and other privacy regulations.
- Worked with ER staff, billing departments, and case managers.
EMERGENCY ROOM PATIENT ACCESS
VHC Health – Virginia Hospital Center
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Presented and explained consent forms and obtained necessary signatures to patients.
- Verified eligibility and benefits with insurance companies.
- Notified patients of co-pays and self-pay responsibilities.
- Greeted patients and family members with professionalism and empathy.
- Inputted accurate data into electronic health records (EHR) systems.
- Scanned and stored documents, including ID, and insurance cards
- Ensured compliance with HIPPA and other privacy regulations.
- Worked with ER staff, billing departments, and case managers
PHYSICIAN BILLING AND SUPPORT SPECIALIST
Northside Hospital Atlanta
10.2021 - 07.2023
- Coded services, procedures, diagnoses, and treatments.
- Processed medical claims with insurance companies.
- Performed regular audits and reviews of billing documents and claims to ensure accuracy.
- Collected and distributed patient information, billing information and collection information.
- Performed administrative, secretarial, and clerical duties to support the operations of the office.
CUSTOMER SERVICE REPRESENTATIVE
AAA Staffing
01.2018 - 10.2021
- Met the demands of a challenging environment by using good judgment and the ability to multi-task.
- Addressed requests and resolved complaints; followed up to ensure the guest's satisfaction.
- Served as ambassadors of the property by being the first point of guest contact.
- Trained new representatives on company policies and customer service best practices.
- Implemented feedback mechanisms to improve service delivery and client engagement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CUSTOMER SERVICE /ASSISTANT PROPERTY MANAGER
RAM Partners LLC,
08.2016 - 10.2018
- Provided follow-through and assistance to Community Manager and supported groups in coordinating the on-going maintenance of the property.
- Assisted the Community Manager as needed by demonstrating effective communication skills and by understanding Company and divisional goals, policies, and procedures
- Coordinated the completion of resident renovations and maintenance requests.
- Performed daily ground inspections. Identified any problem areas, addressed all areas of concern with the property manager and maintenance supervisor,and ensured the discrepancy is immediately corrected.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
CUSTOMER SERVICE REP AND LEASING AGENT
Orchard Cove Apt – Hammond Properties
12.2014 - 08.2016
- Greeted new residents and visitors. Kept lobby bulletin board up to date with information of interest to residents.
- Communicated with residents regarding questions or concerns and took steps to resolve issues.
- Assisted with maintaining property occupancy goal of over 95%
- Conducted inspections, move-in, move-out of apartments to determine applicable charges for damages and to determine market readiness.
- Perform interim unit inspections.
- Met with residents regarding community and outreach resources.
- Created, designed, and wrote copy for the monthly newsletter. Served as social media marketing coordinator.
Education
EDGLEWOOD HIGH SCHOOL
Chicago, ILSkills
- Microsoft Office Suites
- Property Management Software
- Management & Leadership
- Customer Service
- Fair Housing Knowledge
Timeline
PATIENT NAVIGATOR
Us Helping Us, People Into Living
01.2025 - Current
EMERGENCY ROOM PATIENT ACCESS
VHC Health – Virginia Hospital Center
03.2024 - Current
PHYSICIAN BILLING AND SUPPORT SPECIALIST
Northside Hospital Atlanta
10.2021 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
AAA Staffing
01.2018 - 10.2021
CUSTOMER SERVICE /ASSISTANT PROPERTY MANAGER
RAM Partners LLC,
08.2016 - 10.2018
CUSTOMER SERVICE REP AND LEASING AGENT
Orchard Cove Apt – Hammond Properties
12.2014 - 08.2016
EDGLEWOOD HIGH SCHOOL
Similar Profiles
Jermaine WyattJermaine Wyatt
Senior Director of Community Health and Health Equ at Us Helping Us People Into Living, Inc.Senior Director of Community Health and Health Equ at Us Helping Us People Into Living, Inc.
Armonte WilsonArmonte Wilson
Department Director at Us Helping Us, People Into LivingDepartment Director at Us Helping Us, People Into Living
Kandace CainKandace Cain
Coordinator at PHP People Helping PeopleCoordinator at PHP People Helping People
Blair LalorBlair Lalor
Administrative Assistant at Palm Beach Soccer AcademyAdministrative Assistant at Palm Beach Soccer Academy
Jae'la RowlesJae'la Rowles
Administrative Support Assistant at United States Marshals ServiceAdministrative Support Assistant at United States Marshals Service