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Abdurrahman Sabbahi
Lewis,OH
Summary
AI/ML professional with hands-on experience developing predictive models, generative AI applications, and agentic AI workflows. Skilled in building end-to-end AI systems, from model development to validation and testing to deployment, using modern frameworks and enterprise platforms. Brings a strong focus on scalability, monitoring, and governance to ensure AI solutions are reliable, compliant, and production ready. Experienced in bridging traditional ML and emerging GenAI paradigms to deliver real-world business impact.
Overview
1
1
Certification
13
13
years of professional experience
Work History
AI & MLOps Customer Success Engineer
IBM
United States
01.2026 - Current
- Lead enterprise AI solution engagements by architecting and delivering scalable demos, proof-of-concepts, and technical solution strategies that align customer business goals with AI and automation capabilities achieving 30–45% reductions in operational cycle times. Act as a bridge between business and technical stakeholders to accelerate adoption, support complex sales cycles, and drive successful AI transformation initiatives.
- Conducted training sessions for clients on product features and best practices to drive usage.
- Delivered technical support for cloud-based solutions to enhance customer satisfaction.
- Collaborated with cross-functional teams to identify and resolve customer issues effectively.
MLOps Customer Success Manager
IBM
United States
04.2025 - 12.2025
- Helped clients build and deploy enterprise AI systems on IBM watsonx stack, spanning predictive modeling, generative AI applications, and agentic workflows, with integrated monitoring and governance for production reliability.
- Key Contributions: Developed and helped operationalize ML models and GenAI applications, including LLM-powered workflows for data extraction, processing, and decision support
- Designed and orchestrated agentic AI systems integrating APIs, tools, and multi-step reasoning pipelines
- Leveraged model and agent evaluation and monitoring frameworks to track performance, detect bias and drift, and to support system reliability in production
- Integrated governance and risk controls, including AI guardrails and policy-driven checks, to ensure compliant and trustworthy AI outputs
- Fostered strong customer relationships to enhance product adoption and satisfaction.
- Led onboarding processes for new clients, ensuring seamless integration with IBM solutions.
- Developed and implemented customer success strategies that improved retention rates.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Information Architecture Brand Technical Specialist
IBM
United States
01.2023 - 04.2025
- Delivered enterprise-grade data management and governance solutions across hybrid cloud environments. Worked with clients and business partners to modernize information architectures, enhance data quality, and operationalize analytics at scale.
- Key Highlights: Served as a trusted technical advisor, aligning IBM’s data and AI portfolio (Cloud Pak for Data, DataStage, MDM) to solve complex client data challenges
- Led demos and technical workshops that drove adoption and influenced multi-million-dollar sales opportunities
- Collaborated with cross-functional teams to integrate governance, data lineage, and analytics capabilities into client ecosystems
- Designed and optimized data workflows and hybrid integration strategies for structured and unstructured data
- Supported RFP/RFI responses and client enablement activities, contributing to successful deployments and value realization
- Impact: Enabled enterprise clients to achieve higher data reliability, faster insights, and governance compliance across multi-cloud architectures, directly contributing to IBM’s AI-driven data modernization initiatives and generating over $5 million in sales impact through successful solution adoption and expansion
- Developed technical solutions to enhance system performance and reliability.
- Mentored junior staff on best practices in technology implementation and support.
ROV Senior Pilot
FUGRO
Egypt
06.2013 - 06.2021
- Led mobilization, dive operations, and maintenance of remotely operated vehicles (ROVs), ensuring safe and efficient underwater missions. Specialized in troubleshooting electromechanical and hydraulic systems, interfacing sensors, and fabricating robotic components. Provided client-focused project support, training, and compliance with all safety regulations.
Education
Master of Science - Data Analytics
Georgia Institute of Technology
US01-2024
Bachelor - Mechatronics
Arab Academy for Science, Technology & Maritime Transport
EG01-2012
Skills
- Experienced in architecting and demonstrating Generative AI and agentic AI solutions, including AI-driven automation, orchestration, and testing workflows
- Applied Watsonx OpenScale to monitor model performance and bias, leveraging LLM-as-a-Judge techniques and AI guardrails to identify harmful, abusive, or policy-violating content (HAP) and enforce risk-based mitigations
- Data Architecture & Governance: Strong background in data management, lineage, and governance across structured and unstructured sources Experienced with IBM’s hybrid data stack (watsonxdata, DataStage, Knowledge Catalog, IBM MDM) and skilled in designing compliant, traceable ETL and data pipeline architectures Adept at integrating high-code and low-code workflows to scale analytics and AI enablement
- Programming & Analytics Tools: -Proficient in Python, R, SQL, and working knowledge of C -Experienced with AI/ML libraries (NumPy, Pandas, Scikit-learn, TensorFlow, Keras, OpenCV) -Skilled in data visualization (Matplotlib, Seaborn, Plotly, Tableau) - Experience in data extraction, preprocessing, and automation using web scraping techniques
Certification
- Introduction to Artificial Intelligence
- Data Science with Python
- Advanced Machine Learning Certification
- Deep Learning with Keras and TensorFlow
- Advanced Deep Learning and Computer Vision
- Natural Language Processing
Languages
English Fluent
Arabic Fluent
Key courses and training
- Georgia Tech. - Introduction to Analytics Modelling - Business Fundamentals for Analytics - Data Analytics in Business - Regression Analysis
- Bootcamps
- Great Learning - Generative AI for Natural Language Processing
- MIT Applied Data Science Program - Foundations: Python & Statistics - Data Analysis and Visualizations - Machine Learning - Practical Data Science - Deep Learning - Recommendation Systems
- Simplilearn Specialization Artificial Intelligence Engineer (in collaboration with IBM)
- Udemy - Complete Python Bootcamp: From Zero to Hero - Tableau - Python and Django Full Stack Web Development
Industry Experience
- Chemicals & Petroleum
- Experienced
- Telecommunications
- Foundational
Timeline
AI & MLOps Customer Success Engineer
IBM
01.2026 - Current
MLOps Customer Success Manager
IBM
04.2025 - 12.2025
Information Architecture Brand Technical Specialist
IBM
01.2023 - 04.2025
ROV Senior Pilot
FUGRO
06.2013 - 06.2021
Bachelor - Mechatronics
Arab Academy for Science, Technology & Maritime Transport
Master of Science - Data Analytics
Georgia Institute of Technology