Abdur Rouf Rimon
East Elmhurst,NY
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.
Overview
7
7
years of professional experience
Work History
Auto Parts Specialist
Ifad Auto Services Ltd
11.2018 - 08.2022
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked and managed stock of parts.
- Issued parts to technicians to complete customers' repairs.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Tracked parts use and charged items to customer accounts for billing.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased store revenue by cross-selling products and upselling services to customers.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Ordered parts from various distributors to fulfill demands.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Maintained clean and neat parts counter and sales floor.
- Oversaw team of 11 employees.
Store Executive
Walton Service Management System Ltd
08.2015 - 02.2018
- Managed store customer service policy to retain customer loyalty and win new business.
- Maintained inventory by checking stock to determine supply levels and ordering new supplies.
- Provided exceptional customer service by answering customer concerns and forwarding messages.
- Supervised purchasing of store merchandise, supplies and equipment.
- Worked with managers of different departments to enact new policies and improve front-line store activities.
- Audited accounts every month to spot and correct discrepancies.
- Preserving necessary documents.
- Submitting reports to senior management.
- Perform any other task assigned by higher authority.
Education
Bachelor of Science - Electrical & Electronic Engineering
Atish Dipankar University of Science And Technology
Dhaka, Bangladesh09.2020
Diploma In Engineering - Power Technology
Pabna Polytechnic Institute
Pabna, Rajshahi, Bangladesh05.2015
Skills
- Store and inventory management
- Warehouse operation
- Spare parts marketing
- Strong attention to detail
- Good analytical skills
- Self-motivated
- Problem analysis and solving skills
- Flexible to work in all conditions
- Parts Department Organization
- Reviewing Deliveries
- Demand Fulfillment
- Parts Promotion
- SAP Understanding
- Improving Customer Satisfaction
- Parts Recommendation
- Parts Identifications
- Verbal and Written Communication
- Vendor Relations
- Invoice Processing
- Customer Service
Languages
English
Limited Working
Bengali
Native or Bilingual
Timeline
Auto Parts Specialist
Ifad Auto Services Ltd
11.2018 - 08.2022
Store Executive
Walton Service Management System Ltd
08.2015 - 02.2018
Bachelor of Science - Electrical & Electronic Engineering
Atish Dipankar University of Science And Technology
Diploma In Engineering - Power Technology
Pabna Polytechnic Institute