Abdusemed Ismail
Timeis2101@gmail.com
Saint Paul,MN
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Alarm Monitor
Securia Security
Golden Valley, MN
01.2021 - 11.2022
- Tested equipment with customers or field associates to verify proper operation of alarm systems.
- Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
- Participated in staff meetings, special events and professional development activities.
- Monitored number of cases received and returned by employees on weekly, monthly and quarterly basis.
- Recorded dates, times, destinations and types of calls or messages received and transmitted, using [Software]
- Troubleshot systems remotely to assist clients with resetting and bypassing [Type] alarm systems
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance
Education
Bachelor of Arts - Computer Science
University of Minnesota - Twin Cities
Minneapolis, MN 09.2021 - Current
Skills
Flexible schedule and availability
Timeline
Bachelor of Arts - Computer Science
University of Minnesota - Twin Cities
09.2021 - Current
Alarm Monitor
Securia Security
01.2021 - 11.2022
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