Abdussattar Fayaz

• Observe and shadow physicians during patient consultations, examinations, and medical procedures.
• Learn effective communication skills and bedside manner through observing physician-patient interactions.
• Learn to interpret medical documentation and contribute to the understanding of patient cases.
• Work together with a team of healthcare pros, including nurses, technicians, and admin staff.

• Handle cash transactions with precision and attention to detail.
• Updated account information to maintain customer records.
• Tracked customer service cases and updated service software with customer information.
• Follow security guidelines to steer clear of fraud and unauthorized activities.

Patient Services Representative and Drive-Thru Coordinator

• Worked as a drive-thru coordinator, keeping patient traffic organized.
• Greeted and assisted patients in person and over the phone.
• Handing out testing kits to patients and guiding them to properly collect testing samples and safely contain them for testing.
• Verified patient demographics and insurance information, ensuring accuracy of records.
• Scheduled and coordinated patient appointments.
• Utilized electronic medical record (EMR) systems to update patient information and track appointments.