Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
Abe Abayenh

Abe Abayenh

Gaithersburg,MD

Summary

Highly motivated and customer-centric hospitality professional with a proven track record of exceeding guest expectations and contributing to seamless operations. Possessing 3+ years of experience in customer service roles, including valet parking, bellhop, and retail positions. Demonstrated ability to quickly learn new systems, resolve issues effectively, and build strong relationships with customers and colleagues. Seeking a challenging role where I can leverage my skills to enhance guest satisfaction and contribute to a positive work environment. Eager to bring my skills to a fast-paced enviroment.

Overview

9
9
years of professional experience

Work History

Valet Parking Attendant

U street parking
04.2021 - Current

  • Consistently delivered exceptional customer service, resulting in positive guest feedback and repeat business.
  • Streamlined luggage handling processes during peak times, minimizing wait times and improving guest satisfaction.
  • Proactively addressed guest requests for amenities and services, ensuring a comfortable and enjoyable stay.
  • Maintained a clean and organized lobby and entrance area, creating a welcoming first impression for all guests. Collaborated effectively with reception staff to ensure smooth check-in and check-out processes.

Bellhop

YOURS TRULY
08.2021 - Current
  • Kept lobby and entrance areas clean and organized to create welcoming first impression for guests.
  • Responded promptly to guest requests for additional amenities and services.
  • Organized and prioritized luggage storage to provide quick retrieving for departing guests and timely check-in for new arrivals.
  • Provided support during peak arrival and departure times, managing multiple tasks at once.
  • Maintained high standard of service and delivered exceptional customer service, upholding brand standards.
  • Coordinated group arrivals and departures, handling multiple luggage items efficiently.
  • Worked with reception staff to communicate room availability and readiness for incoming guests.
  • Built and maintained strong working relationships with regular customers.

Cashier

Washington Wine & Spirits
11.2020 - 12.2020
  • Provided friendly and efficient service to customers, ensuring a positive shopping experience.
  • Maintained a clean and organized store environment, restocking shelves and ensuring products were readily available.
  • Assisted customers in selecting merchandise and answering questions, demonstrating product knowledge and sales skills.

Cashier/sales Floor

Guitar Center
10.2018 - 10.2019
  • Escorted unwelcome persons off property without interrupting flow of daily operations.
  • Locked property entrances and exits following protocol.
  • Identified potential risks and took action to mitigate threats with focus and alertness.

Custom Framer

Michaels Craft Store
03.2016 - 10.2018
  • Restocked and organized merchandise.
  • Prioritised competing tasks and managed deadlines to meet customer needs.
  • Trimmed and assembled parts and subassemblies to form complete units.
  • Adhered to established safety protocols and PPE requirements to reduce risks.
  • Met with clients to assess project needs and determine budget and timelines.
  • Drafted invoices and collected payments for completed projects.
  • Cut and fit glass into cabinet doors and mirror frames.

Education

Diploma -

James Hubert High School Montgomery County Community College
Silver Spring, MD
05.2014

Skills

  • Salesmanship and framing certification
  • Attention to detail
  • Time management
  • Information retention
  • Organizational skills
  • Creativity

Languages

Amharic
Professional Working

Timeline

Bellhop

YOURS TRULY
08.2021 - Current

Valet Parking Attendant

U street parking
04.2021 - Current

Cashier

Washington Wine & Spirits
11.2020 - 12.2020

Cashier/sales Floor

Guitar Center
10.2018 - 10.2019

Custom Framer

Michaels Craft Store
03.2016 - 10.2018

Diploma -

James Hubert High School Montgomery County Community College

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