Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abe McMillon

Seattle

Summary

Dynamic sales associate and delivery driver at Kasala Furniture, recognized for enhancing customer satisfaction through exceptional service and effective problem resolution. Proven ability to exceed sales targets while fostering collaborative teamwork. Skilled in time management and logistics, ensuring timely deliveries and seamless customer experiences. Committed to building lasting relationships and driving repeat business.


Overview

12
12
years of professional experience

Work History

Sales Associate

Kasala Furniture
07.2016 - 07.2025


  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Delivery Driver

Kasala Furniture
03.2013 - 07.2016
  • Delivered furniture in Seattle area and neighboring towns.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Increased repeat business through excellent customer service and prompted resolution of any issues or concerns.
  • Managed customer inquires and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safety.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Assembled furniture upon delivery to clients homes and followed up with customers to ensure that product is to their satisfaction.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics process.

Education

GED -

Franklin High School
Seattle, WA
06-1990

Skills

  • Customer service
  • Collaborative teamwork
  • Time management
  • Effective problem resolution

Timeline

Sales Associate

Kasala Furniture
07.2016 - 07.2025

Delivery Driver

Kasala Furniture
03.2013 - 07.2016

GED -

Franklin High School

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