Abe Mondragon
Austin,TX
Summary
Seasoned manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Assistant GM
Micheladas Cafe / Old Pecan St. Ent.
12.2017 - Current
- Supervised operations team to support operational excellence and excellent customer service.
- Developed systems and procedures to improve operational quality and team efficiency.
- Streamlined communication between departments for improved efficiency and smoother operations.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored key performance metrics to identify areas for improvement.
- Planned and prepared work schedules for 30 employees to assign employees to specific duties.
Revenue Accountant
Texas Water Development Board Via Peak Performers
08.2021 - 12.2022
- Enhanced revenue reporting accuracy by streamlining and automating processes.
- Assisted in financial audits, providing accurate documentation for efficient review.
- Increased compliance with tax regulations through diligent research and timely filings.
- Conducted detailed analysis of financial data to identify trends and opportunities for improvement in revenue management.
- Collaborated with cross-functional teams to optimize billing practices and reduce discrepancies.
Service Manager
Carmelos Italian Restaurant
02.2003 - 06.2017
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored inventory levels and placed orders to replenish stock.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Very proud of my experience and time here. I was able to work my way up from buss boy through to management in 2010
Education
High School Diploma -
William B Travis High School
Austin, TX06.2007
Skills
- Policy Development and Enforcement
- Labor Cost Controls
- Profitability and revenue generation
- Team Building
- Inventory management
- Coaching and mentoring
- Relationship building
- Training and development background
Languages
Spanish
Native or Bilingual
Timeline
Revenue Accountant
Texas Water Development Board Via Peak Performers
08.2021 - 12.2022
Assistant GM
Micheladas Cafe / Old Pecan St. Ent.
12.2017 - Current
Service Manager
Carmelos Italian Restaurant
02.2003 - 06.2017
High School Diploma -
William B Travis High School
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