ABEBA REEVES
Summary
Compassionate health education and behavioral health case management professional with over 15 years of experience in project management, database management, and client advocacy. Expertise in trauma-informed care and cross-functional collaboration, delivering effective support to diverse populations, including refugee families. Strong communicator with proven organizational and problem-solving skills, enhancing client-centered services.
Overview
15
15
years of professional experience
Work History
Family Connection Consultant
ACT Child and Family Services
Phoenix, Arizona
07.2023 - 04.2025
- Engaged clients and families face-to-face to build trust, evaluate safety, and encourage active participation in services through a strength-based, trauma-informed approach.
- Assessed emergency and concrete needs using program-specific protocols to identify support requirements, ensuring tailored assistance for clients and families.
- Attended mandated meetings, provided insights, and advocated for clients and families to improve service delivery.
Behavioral Case Manager
Lifewell Behavioral Wellness
Phoenix, Arizona
05.2016 - 07.2020
- Coordinated care with multidisciplinary clinical teams, engaging consumers and families to improve adherence to prescribed services.
- Managed full caseload, conducting assessments and service planning to enhance coordination of specialty evaluations.
- Delivered supportive services through direct interaction with clients and stakeholders, improving overall functioning and service outcomes.
Family and Youth Intern / Interpreter
International Rescue Committee
Phoenix, Arizona
10.2010 - 04.2016
- Coordinated appointment scheduling, transportation, and interpreter arrangements for dental program supporting refugee women and children, improving access to essential care.
- Delivered professional Tigrigna and Amharic interpretation in medical, legal, community, and social service settings, ensuring accurate communication and culturally responsive support for clients.
- Facilitated engaging group activities and discussions in youth programs, fostering collaboration and participation among participants.
- Organized community outreach events to raise awareness of available services, increasing community engagement and support.
- Collaborated with staff to develop educational materials for program participants.
Assistant Manager / Head Cashier
Forever 21 Clothing Store
Phoenix, Arizona
10.2012 - 06.2013
- Assisted store management in increasing revenue through exceptional customer service, cashier oversight, and effective inventory control.
- Supervised cash handling and inventory processes, trained employees, and coordinated promotional activities to streamline operations.
- Led cashiers and sales associates in efficiently processing customer purchases, enhancing overall customer satisfaction.
Education
Master of Health Informatics -
Grand Canyon University
Phoenix, Arizona07-2022
Data Analytics Professional Certificate -
Google Coursera
01-2025
Project Management Professional Certificate -
Google Coursera
01-2023
Skills
- Behavioral health management
- Trauma-Informed Care
- Health education advocacy
- Program Development
- Care Coordination
- Resource Coordination
- Service assessment
- Community Outreach
- Client Relationship Management
- Cultural Competency
- Cross-functional collaboration
- Research consultation
- Documentation reporting
- Database management
- Family support services
Languages
- Amharic
- English
- Tigrigna, Native Proficiency
- Amharic, Native Proficiency
- English, Professional Proficiency
Timeline
Family Connection Consultant
ACT Child and Family Services
07.2023 - 04.2025
Behavioral Case Manager
Lifewell Behavioral Wellness
05.2016 - 07.2020
Assistant Manager / Head Cashier
Forever 21 Clothing Store
10.2012 - 06.2013
Family and Youth Intern / Interpreter
International Rescue Committee
10.2010 - 04.2016
Master of Health Informatics -
Grand Canyon University
Data Analytics Professional Certificate -
Google Coursera
Project Management Professional Certificate -
Google Coursera