Abeba Weldegebriel
Washington,DC
Summary
Entrepreneurial Grocery Store Owner with deep knowledge in all aspects of running small to medium-sized stores. Experience includes inventory management, customer service, staff training, and overseeing day-to-day operations. Strengths lie in strategic planning, team leadership and fostering strong relationships with suppliers and customers alike. Previous work shows significant improvements in store efficiency and profitability.
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Resourceful Customer Services Officer known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges.
Overview
12
12
years of professional experience
Work History
Grocery Store Owner
Self-employeed
Washington, DC
06.2020 - 10.2023
- Supervised day-to-day operations of the grocery store, including stocking shelves, hiring and training staff, and resolving customer complaints.
- Managed financial activities such as budgeting, forecasting, cash flow management, and accounting.
- Set pricing structures according to market analytics and emerging trends.
- Enhanced operational performance by developing effective business strategies, systems, and procedures.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Mitigated business risks by working closely with staff members and assessing performance.
Restaurant Supervisor
Self Employed Services
Washington, DC
12.2017 - 03.2019
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Maintained records of employee performance evaluations, attendance, and disciplinary actions taken when needed.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
- Inspected dishes before they were served to verify that the presentation met quality standards.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Adhered to all food safety regulations.
- Maximized service levels through hands-on leadership.
- Optimized profits by controlling food, beverage and labor costs.
Uber Partner
Uber
Washington, DC
07.2015 - 02.2017
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Managed customer complaints professionally and courteously.
- Adhered to local driving laws while transporting passengers safely from point A to point B.
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Provided helpful information about local attractions or points of interest upon request from customers.
- Attended weekly meetings with fellow drivers in order to discuss best practices on the job.
CVS Customer Service
CVS
Washington, DC
03.2012 - 01.2015
- They provided timely and accurate responses to customer product, service, and policy inquiries.
- I assisted customers in resolving issues with their accounts or orders.
- She worked closely with other departments to resolve complex customer issues.
- I adhered strictly to departmental policies and procedures at all times.
- Engaged in customer conversations to understand needs, resolve issues, and answer product questions.
- She promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- She conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
High School Diploma -
Khartoum High School
Khartoum, Sudan05-1999
Skills
- Store maintenance
- Marketing tactics
- Small business operations
- Sales oversight
- Marketing
- Sales management
- Social media control
- Payment management
- Customer queries
- Call center experience
- Customer outreach
- Satisfaction monitoring
- Email management
- Schedule development
Languages
Arabic
Native/ Bilingual
amharic
Professional
Spanish
Limited
Timeline
Grocery Store Owner
Self-employeed
06.2020 - 10.2023
Restaurant Supervisor
Self Employed Services
12.2017 - 03.2019
Uber Partner
Uber
07.2015 - 02.2017
CVS Customer Service
CVS
03.2012 - 01.2015
High School Diploma -
Khartoum High School
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