Abeck Anyam
Lanham,MD
Summary
Dynamic customer service professional with proven experience at African Stor and Chipotle Mexican Grill. Skilled in communication, empathetic listening, and problem-solving to enhance guest satisfaction and create a welcoming environment. Experienced in both customer service and sales, with strong interpersonal skills and a commitment to continuous learning and adaptability.
Overview
5
5
years of professional experience
Work History
Costumer Service
Chipotle Mexican Grill
06.2024 - Current
- Delivered high-quality service to guests, ensuring a positive dining experience by attending to their needs promptly and efficiently.
- Built strong communication and interpersonal skills by interacting with diverse customers.
- Fostered a friendly and welcoming environment, contributing to a sense of community and guest satisfaction.
Costumer Services, Sales Representative
African Store
08.2020 - 06.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
Associate of Science - Nursing
Prince George's Community College
Upper Marlboro, MD08-2026
Skills
- Communication: Excellent verbal and written communication skills to interact effectively with patients, families, and healthcare teams
- Patience: A calm and understanding approach to handling challenging situations
- Time Management: Proven ability to prioritize tasks and manage multiple responsibilities efficiently
- Adaptability: Flexible and resourceful in responding to the needs of patients and dynamic work environments
- Problem-Solving: Ability to assess situations, identify solutions, and take decisive action
- Continuous Learning: Commitment to professional development and staying updated in healthcare
- Demonstrated dedication to helping others through both professional and volunteer roles
- A friendly and cheerful demeanor that fosters trust and connection with patients and team members
- Strong organizational skills to maintain accurate records and ensure smooth operations
Additional Qualifications
Languages
English
Professional Working
French
Professional Working
Interests
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Drawing and Painting
- Mindfulness Practices
- Team Sports
- Participating in local clean-up initiatives
- Growing herbs, vegetables, or fruits in home gardens
- Music
- Cooking
- Gym Workouts
- Getting involved in local advocacy groups to promote positive change in the community
Timeline
Costumer Service
Chipotle Mexican Grill
06.2024 - Current
Costumer Services, Sales Representative
African Store
08.2020 - 06.2024
Associate of Science - Nursing
Prince George's Community College
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