Abed Henry
Pomona,NY
Summary
Enthusiastic and analytical professional with over 20 years of experience in delivering healthcare services, executing logistical operations, and following defined service quality standards. Aspiring to pursue career opportunities in Logistics Management in the healthcare field. Solid background in health care plans management to optimize operational targets and maximize quality control. Self-motivated individual with excellent communication, research, and data analysis skills. Proficient with State inspections and safety standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Logistics Manager, Materials Management
Optum
06.2020 - Current
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Monitored logistics performance and identified improvement opportunities.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Kept corporate departments and customers updated on critical shipments.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
- Conducted research to address shipping errors and packaging mistakes.
Director of Logistics
BIOREFERENCE LABORATORIES INC/ OPKO HEALTH
12.2010 - 09.2019
- Oversaw all areas of Logistics, directing over 525 staff members over 47 states by utilizing lean six sigma tool
- In-depth knowledge and understanding of the ADP system and establishing new procedures, training, competencies, and seeing implementations through with successful outcomes
- Maintained the integrity of laboratory logistics through the introduction of safety procedures
- Developed and implemented the appropriate rules and regulations for staff to follow DOT; IATA and HIPPA regulations
- Placed monitors in and around the laboratory for the education purpose of the staff on safety regulations
- Yearly retraining of the current staff in all states on regulations and safety procedure of the laboratory, department of health in all States
- Developed and Implemented the “Buddy system” and “No Specimen left behind” to have check points and buddy checkers for the company vehicles to make sure all specimens were recovered
- This implementation yielded a positive response and immediate improvement from a previous 94% specimen recovery to a 99.8% of specimen recovery in the first quarter
- Developed Implemented a Daily huddle - KPI (department performance, talk about issues, what’s going on, staff, route update) Created Hubs in all of the NY Tri-State, Upstate NY, New England Area, PA, GA, CA, FL, MD, TX, AZ with these hubs I was able to accomplish start locations for couriers in these states and coordinate specimens to be packaged and shipped to the state of NJ or satellite labs for processing with a successful Turnaround time of less than 18hrs of specimen delivery to the NJ lab
- Develop and Implemented a Logistics Call center (clients calling for pick-ups) Clients/cross functional relations Communicates timely, I investigate, resolves and respond to internal/external complaints Develop and Implemented Tracking System (Airclic, Descartes Sierra Data) Airclic- scans start location
- Scan vehicle, scan route sheet, scan client box, bread crumb track, GPS time stamp Develop and Implemented Descartes-Sierra data (electronic route sheet) Auto mated route sheet, real time route update, scan all location, late alert, route optimizing) Oversaw Daily call metric meeting- CMS Supervisor: number of calls
- Drop calls
- Time spent Printing (lab reports, mail, FedEx, courier del) Cut cost save the company $1,000,000 by finding other means to print at clients office and stopped auto FedEx billing for report pickup costs
- Dry ice (for frozen specimens) Cut cost from $300.000 a year to $175,000 a year by renegotiating contract.
- Developed comprehensive logistics plans to support company growth, increasing market share in a competitive industry.
- Created a culture of accountability within the logistics department for increased employee motivation and engagement levels.
- Streamlined logistics processes by implementing innovative strategies, significantly reducing operational costs.
- Implemented continuous improvement initiatives for increased efficiency across all areas of the supply chain.
- Established effective communication channels among team members for improved collaboration and decision making.
- Managed transportation networks effectively, improving on-time delivery rates while minimizing transportation costs.
- Developed logistical checklists to guide activities support.
Manager of Logistics
BIOREFERENCE LABORATORIES INC.
08.2006 - 12.2010
- Held accountable for all department state regulations with DOT
- Developed all quality control documentation according to defined set of quality criteria
- Maintained the accuracy of attendance records of staff in NJ and employee training and competency documentation to date of the Logistics Department
- Trained new supervisors and oversaw all new employee training for courier and Fleet staff
- Developed and Implemented new Standard operating procedures for the department
- Developed and Implemented I created a text blast to effectively communicate with all staff throughout all 47 states where we have couriers.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Led third-party vendors in achieving delivery time and cost targets.
- Played an instrumental role in the successful integration of acquired businesses, seamlessly incorporating their logistics operations into existing workflows.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Supervisor of Logistics
Medilabs a BIOREFERENCE LABORATORIES INC.
04.1998 - 08.2006
- Supervised the shipping and receiving, supplies, printing, courier, dispatch, facilities and fleet departments
- Maintained attendance, training and competencies files for all the staff
- Developed new procedures for all departments to follow according to their area
- Administered all communications for courier, dispatch and fleet to have smooth transitions amongst the three areas.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Reviewed order data to verify transactions and shipping dates.
- Coordinated dispatching of 45 drivers to accomplish daily delivery requirements.
Education
B.S Management & Leadership -
Capella University
Minneapolis, MNAAS Electronic Technology -
SUNY RCC
Suffern, NYSkills
- Warehouse Operations
- Procurement expertise
- Cost Reduction
- Warehouse Management
- Procedure Implementation
- Customer Service
- Attention to Detail
- Logistics Management
- Process Improvement
- Waste Reduction
- Team Leadership
- MS Office
Certification
- Lean Six Sigma and process improvement
- IATA & DOT Certified to Pack & Ship Category A & B Shipments
- Fred Pryor How to manage people
- Lab confab Data analytics practitioners project and administration
- Career Readiness Boot camp, Penn foster Career School
Area Of Expertise
- Business Operations
- Logistics Tools & Techniques
- Team Building Skills
- Health & Safety Process
- Teamwork Collaboration
- Documentation & Reporting
- Specimen Collection and Transport
- Quality Control Improvement
- Employee Relationship Development
Timeline
Logistics Manager, Materials Management
Optum
06.2020 - Current
Director of Logistics
BIOREFERENCE LABORATORIES INC/ OPKO HEALTH
12.2010 - 09.2019
Manager of Logistics
BIOREFERENCE LABORATORIES INC.
08.2006 - 12.2010
Supervisor of Logistics
Medilabs a BIOREFERENCE LABORATORIES INC.
04.1998 - 08.2006
B.S Management & Leadership -
Capella University
AAS Electronic Technology -
SUNY RCC