Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Abed Ndjimbo

Business operation
Fort Worth,TX

Work Preference

Desired Job Title

HR Business Partner InternIT Specialist / Help Desk SpecialistCustomer Service RepresentativeTechnical Support AssociateCorporate Account Manager

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Fort Worth, TX, USDallas, TX
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company Retreats

Summary

Results-driven sales and service professional with expertise in high-volume customer support, revenue generation, and complex issue resolution. Skilled in consultative selling and retention strategies within dynamic environments. Bilingual in English and French, successfully achieving sales targets while enhancing customer satisfaction.

Overview

8
8
years of professional experience

Work History

HR Business Partner Intern

UPS
08.2025 - Current
  • Produced daily staffing and performance reports, enabling informed leadership decision-making.
  • Maintained accurate records across multiple systems and managed time-sensitive updates to ensure data integrity.
  • Supported high-volume operational teams by addressing employee inquiries and resolving service-related issues, enhancing team efficiency.
  • Strengthened communication, documentation, and customer-service-oriented problem-solving skills.

IT Specialist / Help Desk Specialist

CheckPoint Software
Irving
01.2020 - 05.2025
  • Troubleshot software, hardware, VPN, and network issues while maintaining high customer satisfaction.
  • Managed multiple cases simultaneously, focusing on timely resolutions and maintaining high service quality.
  • Delivered frontline phone-based technical support in fast-paced environments, ensuring prompt issue resolution.

Customer Service Representative

AT&T
Addison
02.2018 - 12.2019
  • Managed 60+ daily inbound calls on billing, retention, and service inquiries, achieving 97% satisfaction rate.
  • Resolved escalated account issues through active listening and problem-solving.
  • Recommended products based on customer needs, driving upgrades and renewals.
  • Trained and mentored new hires on CRM systems and customer communication standards, enhancing team expertise.

Technical Support Associate

Foxconn
Fort Worth
  • Resolved technical system and equipment issues for team members through internal help desk support, enhancing operational workflow.
  • Assisted with device configuration, hardware/software troubleshooting, and quality assurance processes.
  • Collaborated with cross-functional teams to address technical issues, improving production accuracy and reducing downtime.
  • Supported electronic manufacturing operations for smartphone device production, ensuring quality in iPhone component assembly.

Education

Business Operations -

Year Up United
01-2026

Associate Degree - Information Technology & Networking

DeVry University
06-2023

Skills

  • Talent Acquisition
  • Employee Engagement
  • Performance Management
  • Organizational Development
  • Change Management
  • Employee Training
  • Data Analysis
  • CRM Systems
  • Consultative Selling
  • Multitasking
  • Sales Goals & Commissions
  • Conflict Resolution

Timeline

HR Business Partner Intern

UPS
08.2025 - Current

IT Specialist / Help Desk Specialist

CheckPoint Software
01.2020 - 05.2025

Customer Service Representative

AT&T
02.2018 - 12.2019

Technical Support Associate

Foxconn

Business Operations -

Year Up United

Associate Degree - Information Technology & Networking

DeVry University

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Abed NdjimboBusiness operation