Abed Shams
The Bronx
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Logistics & Efficiency
Uber Eats
09.2025 - Current
- Manage end-to-end delivery logistics for 15+ daily orders, utilizing GPS and route-optimization software to ensure 100% on-time delivery during peak hours.
- Maintain a high customer satisfaction rating (e.g., 98%+) by providing professional, friendly service and handling special delivery instructions with precision.
- Rapidly resolve real-time issues, such as order discrepancies or navigation challenges, while communicating effectively with both restaurant staff and clients.
- Oversee all financial tracking, vehicle maintenance, and safety compliance as an independent business owner.
Permanent Crew Member
Tim Hortons
Cheektowaga
10.2024 - 03.2025
- Entrusted with sub-managerial responsibilities during night shifts, overseeing store security and ensuring all operational protocols were met.
- Directed staff to maintain high productivity, delegating tasks to ensure the store was fully prepared for morning peak hours.
- Provided fast and accurate service in a high-volume environment, consistently hitting drive-thru efficiency goals.
- Maintained strict adherence to food safety standards and brand-specific preparation for all food and beverage products.
Sales Manager
Boost Mobile
Bronx
08.2021 - 02.2022
- Assisted customers in selecting mobile devices and plans based on their needs.
- Managed store displays, signage, and promotional materials for optimal presentation.
- Conducted daily inventory checks to ensure adequate stock levels.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Troubleshoot technical issues with customer's devices, ensuring positive experience.
- Set up customer accounts, including activating devices and transferring data from old phones.
- Maintained up-to-date knowledge of industry trends, products, and carrier promotions.
- Met sales quotas by utilizing upselling opportunities.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Recommended merchandise to suit customer's budget and preferences.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Assistant Manager
Subway
Bronx
06.2021 - 02.2022
- Maintained operational performance with skillful execution of opening and closing procedures.
- Optimized inventory for maximum revenue generation.
- Managed daily operations of the store to ensure efficiency and productivity.
- Worked closely with managers to develop strategies for improving sales and customer satisfaction.
- Oversaw cash handling procedures, always closing (POS) point of sale system at the end of a shift.
- Balanced the cash drawer at the beginning and end of each shift.
- Counted and secured cash to maintain an accurate register total.
Participant
AHRCNYC - Careers Program
Bronx
02.2021 - 06.2021
- Developed skills within the occupational skills training curriculum by reading through materials on OSHA and HAZCOM; while also preparing ourselves for the CMI (Cleaning Management Institute) Exam.
- Developed money management skills through the Financial Literacy curriculum.
- Developed and gained more background information on Labor Market Information.
- Assisted and Co-taught during the lessons by providing background information within Financial Literacy, Labor Market Information, and Work Readiness.
Census Enumerator
Census 2020
Bronx
08.2020 - 10.2020
- Reached out individual at home, and public locations to complete interview.
- Documented data on paper and entered into [Software] for compilation and analysis.
- Asked questions in accordance with instruction to obtain various specified information.
- Explained survey objectives and procedures to interviewees and interpreted survey questions to help interviewees' comprehension.
- Minimized errors by verifying the accuracy and completeness of all data.
- Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals.
Customer Service Representative / Pizza Making
Dominos
Bronx
06.2019 - 09.2019
- Prepared and packaged the pizza in the right box according to the orders placed by customers.
- Assisted in taking orders from customers and provided information on new deals that were likely to interest the customers.
- Assisted in cleaning the store to adhere to the store’s appearance.
- Answered phone calls and took orders that were placed.
- Prepared the pizza boxes before the start of each shift.
Customer Service Representative
Beekman Theater
Manhattan
09.2017 - 01.2019
- Assisted customers in completing their purchases, locating items, and joining the reward programs to promote loyalty, satisfaction and sales numbers for the store.
- Checked prices for customers and processed items sold by scanning barcodes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Completed sales in excess of $1000 with near zero error rate using Point of Sale (POS) system.
- Answered phone calls to provide information about new movies and times.
- Assisted in cleaning the movie halls after the end of each show.
- Prepared popcorn and other food and beverages for the customers.
- Assisted in guiding customers to be in line and maintain order before the start of each show.
Customer Service Representative
Anyone Comic
Brooklyn
06.2018 - 08.2018
- Assisted in selling comic books in the store.
- Organized new comic books by date to adhere to the store’s appearance.
- Hosted events every Friday to attract new buyers.
- Advertised the new comics that the store received to buyers to enhance sales.
- Assisted in keeping the store clean and friendly for the buyers.
Internship Student
Young Men's Christian Association (YMCA)
Manhattan
06.2017 - 08.2017
- Assisted as an intern with the children at the YMCA branch office.
- Assisted in taking care, helping, and guiding the children under supervision.
- Assisted in taking the children out to the park and ensuring their safety under supervision.
- Encouraged positive behavior and emotions in the children to ensure that they enjoy as they socialize with each other.
- Documented the background of allergies for each child under supervision to ensure proper care to their needs.
Education
Certificate - Ethical Hacking
Manhattanborough Community College
Bronx, NY12-2023
High School Diploma -
Vanguard Highschool
New York06.2018
Skills
- Order Fulfillment
- Complaint resolution
- Sales support for new products
- Stocking and replenishing
- Excellent communication
- Quality assurance
- Computer proficiency
- Sale Expertise
- Customer Service/Satisfaction
- Computer based skills
- Clipstudio Paint
- Photoshop
- Adobe Illustration
- HTML/CSS programming
- Microsoft Word
- Microsoft Excel
- Power Point
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Professional
Japanese
Elementary
Timeline
Logistics & Efficiency
Uber Eats
09.2025 - Current
Permanent Crew Member
Tim Hortons
10.2024 - 03.2025
Sales Manager
Boost Mobile
08.2021 - 02.2022
Assistant Manager
Subway
06.2021 - 02.2022
Participant
AHRCNYC - Careers Program
02.2021 - 06.2021
Census Enumerator
Census 2020
08.2020 - 10.2020
Customer Service Representative / Pizza Making
Dominos
06.2019 - 09.2019
Customer Service Representative
Anyone Comic
06.2018 - 08.2018
Customer Service Representative
Beekman Theater
09.2017 - 01.2019
Internship Student
Young Men's Christian Association (YMCA)
06.2017 - 08.2017
Certificate - Ethical Hacking
Manhattanborough Community College
High School Diploma -
Vanguard Highschool