Abedalrhman Mustafa Mustafa

Team Leadership

• Managing a team of 50-100+ associates
• Oversee daily shift operations
• Handle employee scheduling, training, and development
• Address attendance and performance issues

Operations Management

• Ensure productivity targets are met
• Monitor workflow and process efficiency
• Coordinate with other departments (Receiving, Stowing, Picking, Packing, etc.)
• Implement and maintains safety standards
• Troubleshoot operational issues in real-time

Performance Tracking

• Analyze productivity metrics and KPIs
• Create and reviews performance reports
• Identify areas for improvement
• Set goals for the team and individual associates

Process Improvement

• Implement new procedures and best practices
• Participate in continuous improvement projects
• Suggest and executes efficiency innovations
• Ensure quality control standards are met

Administrative Duties

• Conduct team meetings and briefings
• Manage documentation and reporting
• Handle employee relations issues
• Coordinate with HR on personnel matters

Safety and Compliance

• Ensure adherence to safety protocols
• Maintain OSHA compliance
• Conduct safety audits
• Address potential workplace hazards

Perform Phone Repairs

• Diagnosed and fixes hardware/software issues
• Replaced screens, batteries, and other components
• Tested devices to ensure proper functionality

Handle Sales and Customer Service

• Sold phones, accessories, and service plans
• Assisted customers with upgrades and activations
• Explained features, pricing, and promotions

Manage Inventory and Store Tasks

• Tracked stock levels and restocks as needed
• Maintained clean, organized displays
• Processed payments and handled returns/exchanges

Strategic Planning

• Set Clear Sales Goals: Defined targets by quarter/year based on revenue and growth.
• Analyze Market & Competitors: Review trends, customer needs, and competitor moves
• Align Team & Resources: Assigned territories, set quotas, and optimize sales processes.
• Forecast & Monitor Performance: Used data to predict sales and track KPIs regularly.
• Adjust & Optimize Strategy: Refine tactics based on results and market feedback.

Financial Management

• Manage Sales Budget: Allocate and control spending on tools, training, and travel.
• Track Revenue Targets: Monitor actual vs. projected sales to stay on goal.
• Analyze Profit Margins: Ensured deals are profitable and discounting is controlled.
• Forecast Sales Income: Predict future revenue for planning and reporting.
• Optimize Resource ROI: Maximize returns on team efforts and investments.

Sales and Marketing

• Align with Marketing: Coordinate on campaigns, messaging, and lead quality.
• Leverage Marketing Content: Use materials to support pitches and close deals.
• Qualify and Follow Up Leads: Prioritize high-potential prospects from marketing.
• Provide Market Feedback: Share customer insights to refine marketing efforts.
• Drive Brand Awareness: Represent the company at events and in client interactions.

Decision Making

• Set Sales Priorities: Chose which products, markets, or accounts to focus on.
• Resolve Team Issues: Make quick calls on conflicts, performance, or support needs.
• Adjust Strategy: Shift plans based on market changes or performance data.
• Approve Deals: Evaluate and greenlight pricing, discounts, or custom terms.
• Hire and Allocate Talent: Decide on team structure and new hires.

Manage Financial Reporting

• Prepared and reviews financial statements
• Ensured accuracy and compliance with standards
• Analyzed financial trends and variances

Oversee Daily Accounting Operations

• Supervised accounts payable and receivable
• Maintained the general ledger
• Managed month-end and year-end closing

Ensure Compliance and Controls

• Enforced internal controls and policies
• Ensured GAAP and regulatory compliance
• Coordinated with external auditors

Helped lead the Accounting Team

• Trained with and supported accounting staff
• Was delegated tasks and monitored performance
• Helped promote efficient workflow and collaboration

Oversee daily operations

• Supervise front- and back-of-house activities
• Coordinate food prep, service flow, and shift changes
• Handle unexpected issues or disruptions quickly

Manage staff

• Recruit, train, and evaluate team members
• Create and manage shift schedules
• Motivate staff and enforce performance standards

Monitor budgets

• Tracked daily sales, expenses, and labor costs
• Helped Reduce waste and improve efficiency
• Work with suppliers to manage inventory and pricing

Ensure compliance

• Maintained health, safety, and food handling standards
• Prepared for inspections and audits
• Enforce company and legal regulations

Drives customer satisfaction

• Respond to guest complaints and feedback
• Ensure service consistency and quality
• Implemented improvements based on customer input