Abeer El Kady Balboul
Owings Mills,MD
Summary
Abeer El Kady has more than 10 years experience in hospitality industry and retails business, Abeer began her career early by holding a variety of hospitality positions with such top hotel chains as Jolie Ville Movenpick Resort & Casino and IHG . With one decades of hotel reservation experience Abeer founded here career path. As a professional profile Abeer has a strong, outgoing and dependable individual who is motivated by challenging and competitive environments, proven ability to not only be, an extremely effective team player but an aggressive leader, when called upon. Proficient selling skills and a natural aptitude for capturing customer needs and facilitating client relationships. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Welcoming Client Advisor with multi-year background working in financial institution setting. Adept at selling products and services directly to customers and tackling basic bank transactions.
Overview
14
14
years of professional experience
Work History
Client Advisor
Neiman Marcus
Tysons Corner, VA
09.2023 - Current
- Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
- Processed payments accurately and efficiently according to established guidelines.
- Participated in team meetings to discuss strategies for improving customer experience.
Beauty Advisor
Neiman Marcus
Tysons Corner, VA
11.2019 - 09.2023
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Attended product training sessions to stay updated on new products and trends in the industry.
La Mer Counter Manager
Nordstrom Columbia Mall
Columbia, MD
01.2015 - 11.2019
- Set and achieve personal sales goals for 13 lines while supporting the goals of the team
- Greet customers in a timely, professional and engaging manner
- Provide honest and confident feedback to customers regarding products
- Build lasting relationships with customers by contacting them to follow upon purchases, suggest new products and invite them to upcoming events
- Open new Nordstrom Rewards accounts as means of building customer
- Build and maintain strong vendor relationships to maximize business results
- Manage the scheduling and execution of vendor events and promotions
- Perform daily department maintenance tasks including stock work, re-merchandising, display.
- Provided customers with product advice and recommendations based on their individual needs.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Assisted in the development of new beauty products and services.
- Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Updated customer records in database software program accurately.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- and customer feedback.
- Conducted research on historical costume styles as well as contemporary fashion trends.
- Visited factories overseas to inspect quality control processes for incoming shipments.
- Maintained an organized library of reference materials including books, magazines.
- Analyzed customer feedback to understand market trends and preferences.
Advanced Technology Skin Care Manager
Nordstrom Columbia Mall
Columbia
12.2013 - 01.2015
- Set and achieve personal sales goals for 13 lines while supporting the goals of the team
- Greet customers in a timely, professional and engaging manner
- Provide honest and confident feedback to customers regarding products
- Build lasting relationships with customers by contacting them to follow upon purchases, suggest new products and invite them to upcoming events
- Open new Nordstrom Rewards accounts as means of building customer
- Build and maintain strong vendor relationships to maximize business results.
Clarins Counter Manger
Nordstrom Columbia Mall
Columbia, MD
01.2012 - 12.2013
- OUTSTANDING Customer Service priority
- Building a teamwork environment
- Meeting or exceeding sales and new account goals
- Become familiar with product information understanding features and benefits of the products
- Commitment to building customer relationships and loyalty through personal interaction and maintenance of a client file
- Demonstrate knowledge of store products and services and use this knowledge to build sales
- Floor coverage flexibility with schedules including some nights and weekends
- Manage the scheduling and execution of vendor events and promotions
- Perform daily department maintenance tasks including stock work, re-merchandising, display.
Front Desk Receptionist
Best Western Hotel
Baltimore, MD
02.2011 - 01.2012
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Education
Bachelor Degree in Tourism and Hotels (1998/99) -
Alexandria University
EgyptSkills
- Proficient selling skills
- Natural aptitude for capturing customer needs and facilitating client relationships
- Strong, outgoing, and dependable individual
- Motivated by challenging and competitive environments
- Effective team player
- Building and maintaining strong vendor relationships
- Maximizing business results
- Excellent customer service skills
- Knowledge of store products and services
- Meeting or exceeding sales and new account goals
- Commitment to building customer relationships and loyalty
- Demonstrating knowledge of product information and features
- Flexibility with schedules, including nights and weekends
- Managing scheduling and execution of vendor events and promotions
- Performing daily department maintenance tasks
- Exceptional guest service
- Recommending additional and complementary products and services
- Informing guests of current promotions, events, and services
- Contributing to overall sales and conversion goals
- Ensuring correct pricing and discounts are applied
- Setting up advertising displays and merchandising products
- Participating in physical inventory preparation and execution
- Maintaining store cleanliness
- Staying informed about new or existing products
- Analyzing booking patterns and market trends
- Monitoring competitor performance
- Effective yield managemen
- Liaising with sales department for occupancy and rates analysis
- Customer Engagement
- New Account Setup
- Account Management
- Client interaction
- Client Relationship Management
- Cash Handling
- Customer consultations
- Service Level Agreements
Languages
English And Arabic
Timeline
Client Advisor
Neiman Marcus
09.2023 - Current
Beauty Advisor
Neiman Marcus
11.2019 - 09.2023
La Mer Counter Manager
Nordstrom Columbia Mall
01.2015 - 11.2019
Advanced Technology Skin Care Manager
Nordstrom Columbia Mall
12.2013 - 01.2015
Clarins Counter Manger
Nordstrom Columbia Mall
01.2012 - 12.2013
Front Desk Receptionist
Best Western Hotel
02.2011 - 01.2012
Bachelor Degree in Tourism and Hotels (1998/99) -
Alexandria University