Abeer Omar
Bellevue,WA
Summary
Enthusiastic Customer Service Agent with 8 years of experience. Effectively and efficiently handles queries while sharing product knowledge. Delivers positive and timely results through team collaboration.
Skilled Call centre agent with extensive experience providing first-class service within office and call centre settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to professional development, achieving strong results and applying consistent best practices.
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Marriot Hotel
12.2023 - Current
- Operated multi-line telephone system to answer and direct high volume of calls.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled assignments independently with good judgement and critical thinking skills.
Airline customer service agent
Smartlink BPO
05.2014 - 06.2022
- Assisted customers with ticket purchases, trip planning, pricing and scheduling
- Completed order transactions and generated travel documentation and detailed itineraries
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up
- Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options
Volunteer
UNICEF | Saudi Arabia
07.2013 - 09.2013
- Collaborated with others by contributing time, effort and talent to advance needs or further missions
- Assisted with and organized programs, events and activities to drive outreach initiatives
- Organized volunteer schedules and duties to maximize productivity
- Answered phone calls and replied to inquiries or directed caller to appropriate personnel.
Travel consultant
Airlines Agency
06.2012 - 04.2013
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Strived to reach set sales and revenue targets.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Informed clients about cancellation policy and associated penalties.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
Education
Diploma -
Typical Institute
Riyadh. Saudi ArabiaDiploma -
British Institute
Riyadh, Saudi ArabiaSkills
- Outstanding customer care
- Exceptional communicator
- Telesales
- Team player
- Staff training and mentorship
- Customer experience
- Salesforce
- Office 365 usage
- Punctual and Reliable
- Problem-solving skills
Timeline
Front Desk Receptionist
Marriot Hotel
12.2023 - Current
Airline customer service agent
Smartlink BPO
05.2014 - 06.2022
Volunteer
UNICEF | Saudi Arabia
07.2013 - 09.2013
Travel consultant
Airlines Agency
06.2012 - 04.2013
Diploma -
Typical Institute
Diploma -
British Institute